Chantal Cook · Google · 9 Apr 2026
Next openingTomorrow · 7:00 AM48 openings free Tomorrow
Typical price$135–$185half of 92 listed prices, on $77.50–$250
Care offeredCounselling123 services · 25 practitioners
Last checked10 min agoopenings, straight from the clinic’s booking calendar
About the clinic
Welcome to the Upstream Counselling booking page! You’ve come to the right place.
Here are a few things to know:
1) Our office is located at 420 Weber Street North in Waterloo. We’re Unit G, which is around the left side of the building.
2) ALL of our counsellors are available for online sessions.
3) Our services are covered under most benefits packages. If you’re not sure, please check your policy.
4) Upstream doesn’t have a waitlist but individuals on our team sometimes do. To add yourself to a therapist’s wait list, click here . Alternatively, you can connect with our client care team by emailing (info@upstreamcounselling.com) or calling us at 226 535-5200.
5) How to join your online session: About 30 minutes before your appointment, you’ll receive an Appointment Reminder email. When it’s time to join your session, click the “Join video call” button in that email to connect with your therapist.Read more about Upstream CounsellingShow less
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.5.0107 reviews · Google
Shawna Rich · Google · 31 Mar 2026
“Staff here is great. Kind caring and always made me feel safe. Will recommend to others.”
pennyLynn · Google · 28 Feb 2025
“I met Nicole during the darkest times of my life, and from our very first video session, I felt an immediate connection to her warmth and authenticity. Every session, she met me exactly where I was—sometimes with humor, sometimes with deep compassion, and sometimes with the tough love I needed. I’ve worked with several therapists before, but never have I felt like I was sitting down with a wise and trusted friend for coffee. Nicole went above and beyond in ways I can’t fully put into words, and I truly believe I’m here today because of her. Even on the days when all I could do was cry through the screen, never saying a word, I never once felt judged—only supported. I cannot recommend her highly enough. She is simply incredible and gifted at what she does.”Read moreShow less
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Michael Hamoen · Google · 12 Jul 2024
“A few months back, I was going through a really tough time and felt like I needed some professional help. A close friend of mine suggested Brad Wilton from Upstream Counselling, and I'm so grateful that she did! From the moment I stepped into his office, I knew this guy was different. He had such a warm smile and genuinely made me feel comfortable, like I was talking to an old friend. Brad has this incredible way of making you feel heard and understood. He would actively listen to everything I had to say, and then offer helpful insights and advice tailored to my specific situation. It was obvious that he really cared about his clients and was dedicated to helping them find a way through life's challenges. Over the course of our sessions, Brad's expertise and passion for his work really shone through. He didn't just help me cope with my issues – he gave me the tools and confidence to tackle any obstacles that might come my way in the future. What makes Brad stand out is how much he genuinely cares about the people he works with. He creates a safe space where you feel free to share anything and everything, without fear of judgment. It's rare to find someone who is so invested in the well-being of others. If you're searching for a counselor who is not only amazing at what they do but also truly cares about their clients, look no further than Brad Wilton at Upstream Counselling. I wholeheartedly recommend him to anyone needing guidance and support on their journey to healing and personal growth. Honestly, five stars just don't do him justice!”Read moreShow less
Ascnd Media · Google · 4 Jul 2024
“Brad and the team at Upstream Counseling are outstanding professionals. Brad’s dedication to both clients and therapists is truly remarkable, and his deep investment in their well-being is inspiring. I’m proud to endorse Brad and his team, not only for their exceptional counseling services but also for their genuine commitment to making a positive impact.”Read moreShow less
Sheema Khan · Google · 4 Jun 2024
“The team at Upstream is awesome! I have worked personally with Brad and Kathy and have been so impressed. They are both great therapists. They have such a diverse team, and have been so accommodating with my needs.”
Yohan Mahimwala · Google · 17 Dec 2023
“Brad and the team at Upstream Counselling are a pleasure to work with. As someone who has exposure to many counselors and therapists, Brad takes the time to listen and learn as well as offer support. His team of therapists is ready and available to help anyone that needs assistance in the Waterloo region and beyond!”Read moreShow less
Aaron Samanta ND CISSN · Google · 16 Oct 2023
“Brad and his team are compassionate and professional therapists. They help individuals, couples, families in a safe and friendly environment using an array of techniques that best fit the person(s). As a Naturopath i value integrative health, and recommend Upstream Counselling.”Read moreShow less
Candice Gallichan · Google · 4 May 2023
“I had an amazing experience. I saw Brad when I was in an abusive marriage, and he helped me find myself and the courage to do better for myself. It's hard to find a good therapist that you connect with, and Brad made that easy with his overall demeanor and inviting vibes. In my opinion, the process didn't feel clinical, which made it easier to open up and more personable. There are nice comfy chairs and couches in each room available, with perfect lighting and fidget toys available if needed. 10/10 recommend.”Read moreShow less
Aaron Shad · Google · 24 Feb 2022
