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Crossroads Collective

★ 4.4 (131 reviews)2 locations in Langley and Kelowna, BC(604) 532-5340

Crime Victim Assistance direct billingICBC✓ Accepting new patients
crossroadscollective.ca
Next openingToday · 1:00 PM4 openings free today · at Crossroads Collective Kelowna Location
Typical price$182.50–$198.75half of 20 listed prices, on $105–$260
Care offered5 disciplinesnot every discipline at every location
Last checked5 hr agoall 2 locations
2 notes from the clinic before you bookRead

Please contact our office directly at 604-532-5340 or email us at info.crossroadscollective@gmail.com to schedule an appointment with a counsellor.

🕒 Cancellations + Rescheduling –If a session is cancelled or rescheduled with less than 48 hours’ notice, or in the case of non-attendance, the full session fee will be charged. This policy is in place because such late changes leave a significant gap in the therapist’s schedule and preparation time that could otherwise have been allocated to another client requiring assistance.

Locations

Crossroads Collective Kelowna Location1708 Dolphin Ave(250) 765-06061 discipline · 4 openings todayToday · 1:00 PMLangleyOpens today at 9:00 AM20230 Fraser Highway(604) 532-5340Every disciplineFri 18 · 7:00 AM

hours differ per location

About the clinic

Crossroads Collective is a counselling, massage therapy, and dietetics clinic in Langley, and the clinic expanded to Kelowna, BC. The building has an accessible washroom, free parking, and transit within walking distance. The catalogue lists 41 bookable treatments across a team of 42 practitioners, and the clinic is open seven days a week. Services may include support for children through CKNW Children’s Charity. Billing is handled by the front desk, which direct-bills Crime Victim Assistance and ICBC.

Services & prices

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.4131 reviews · Google

CPAF · Google · 21 Jul 2026

“This review concerns the Crossroads Family Support Program, the court-involved/high-conflict family service operated through Co-Lab Consulting. It does not speak to Co-Lab's other counselling or support services. It is based on my family's direct, documented experience; I am limiting identifying details because children and family-court proceedings are involved. Crossroads was selected in September 2025 to provide court-ordered reunification therapy. My partner paid approximately $4,200 in October 2025 toward onboarding and reserve funding, with intakes charged separately. Roughly seven months later, neither my partner nor his children had received the ordered therapy: Crossroads' December correspondence said it would advise when the next onboarding step became available; its March correspondence confirmed the family was still in onboarding. In the end, one parent received a single session in May 2026. The children never received the ordered reunification therapy, and to date none of the initial payment has been refunded. My partner did not receive the proposed service agreement until April 2026, months after payment. He did not sign it because his written questions about the treatment model, the children's participation, fees, timeline and alignment with the court order went unanswered, Crossroads instead characterized reasonable questions as adversarial and litigation-focused, and emphasized that it controlled the process, documentation and reporting. The court order made my partner initially responsible for the costs, with the other parent's contribution left for future determination, yet the draft agreement made him responsible for all fees. Proposed costs were approximately $1,300 per month for parent-only sessions, roughly doubling to about $2,300 per month once the children were involved. With the agreement unsigned and his questions unanswered, Crossroads issued repeated same-day signing deadlines, booked a months-long schedule of appointments without consent before one deadline had even passed, and sought payment. After my partner's lawyer asked that no further work or charges be incurred while the court considered appointing another provider, Crossroads maintained that delays, objections, unsigned documents and payment issues could be documented and potentially reported to the professional team or the court, casting as an obstacle the parent who had pressed all along for services to begin. Before any therapy had begun, the matter required my partner's lawyer, opposing counsel and the children's own counsel. My own involvement was separate. In August 2025 I authorized my personal credit card for one intake session only. My card was later charged $261.45 (March 10, 2026) and $334.88 (May 4, 2026), with $249 attempted on May 6, 2026. I disputed these because I had not authorized them. Crossroads acknowledged my card was still stored and said it was looking into how to remove it, while stating that payment disputes, reversed charges and resulting barriers to court-ordered services could be documented and included in reports about my partner, and that administrative time spent responding to my complaint would be billed to his account. I experienced this as intimidating. I was not a client and was raising a straightforward concern about my own card. Prospective clients should know Crossroads' written terms state it may use or disclose information it considers relevant when responding to complaints, disputes, chargebacks or statements it considers inaccurate or harmful. I work in the therapeutic community. In my opinion, families in court-involved matters should receive informed consent, clear financial terms, timely service and confirmation that a provider can deliver the required therapy before substantial money is collected. That was not our experience. I cannot recommend this program. Get the complete agreement and fee schedule before paying, confirm in writing that the service can deliver exactly what your order requires, and use extreme caution before allowing a third party's card to be placed on file.”

Christine Katzel · Google · 25 Jun 2026

“The staff and services at Crossroads Collective are amazing. Everyone is so knowledgeable, professional, kind and empathetic. It is like one-stop shopping for all your wellness needs. I recommend Crossroads Collective to everyone I know.”

Valeriia Sveiko · Google · 17 Jun 2026

“I’ve been seeing Anastasia for some time now, and it’s been such a wonderful experience. We are still working through things, but she really helps me make sense of everything, and I’m finally starting to feel like things are getting clearer. She creates such a safe, comfortable space where I feel truly heard and accepted. I am so grateful for her support!”

Danyelle Lynch · Google · 15 Jun 2026

“I had the pleasure of meeting Lisa at an event and was immediately impressed by her professionalism and warmth. She was kind, compassionate, and incredibly knowledgeable, taking the time to share valuable insights and engage in meaningful conversation. Her expertise is evident, and her genuine care for others makes her stand out.”

Kathryn Atkinson · Google · 4 Jun 2026

“Lisa has a way of bringing people together and creating an environment where everyone feels comfortable contributing. She immediately puts you at ease. You can tell she genuinely cares about people and about the work she does. Her energy is contagious, and she brings both heart and wisdom to every conversation. If Crossroads Collective is a reflection of Lisa, and I have no doubt it is, then clients are in very good hands.”

Kate M · Google · 3 Jun 2026

“Although I have not been a client of this practice, I had the opportunity to meet the owner and was immediately drawn to her professionalism, confidence, and commitment to providing quality care. It was clear through our interaction that she is passionate about helping others and dedicated to creating a positive and supportive experience.”

Shonna Malczewski · Google · 22 May 2026

“Eleanor is a warm reassuring presence whose warmth, compassion and authenticity helped bring perspective and clarity to a complex family situation. She was always prepared for our sessions and her wit were a welcome side benefit.”

Troy Parker · Google · 20 May 2026

“An absolutely amazing place! Marianne has been incredibly insightful through the years and has helped guide our entire family unit through many incredibly complex and difficult situations. We are significantly more healthy now and I can say confidently that we would not be where we are today without her guidance and support. I have been to many clinics in the past and I can’t imagine going anywhere else. On top of this, she has a vast understanding of neurodivergence, and is very skilled at being able to tailor her communication to the individual she is speaking to. I would highly recommend this clinic, it is easily the best I have encountered.”

Mary Manca · Google · 14 May 2026

“I have been seeing Marianne for years. She has been the one counselor that I have felt 100% comfortable opening up to and sharing a part of my story that I was never able to share with anyone other than my close family and friends. She has helped me see a perspectives, helped me with demons that I have struggled with and carried for years and together we have sorted through some of my deepest issues, some that I didn't realize was there. Marianne has a way of talking to her clients not down to them. She meets them at their level and always creates a safe space. Crossroads all around are a friendly staff and very accommodating to my schedule as a working mom. Always there to answer all my questions and point me in the right direction. From the bottom of my heart Marianne, thank you for helping me find healing and thank you for continuing to encourage me to be the best version of myself!”

K H · Google · 14 Jan 2026

“I definitely recommend Crossroads to anyone who is looking for a safe space to work through their experiences. Each member of the staff have always been friendly and respectful and I find the atmosphere to be relaxed and welcoming. I have been attending weekly/bi-weekly sessions with Randeep Hayer for a few months and I cannot speak highly enough of my experience every time I've walked through the door. I'm certainly glad that I found them when I did and I look forward to my upcoming visits.”

Clinic details

Hours

Mon – Sun
9:00 AM – 9:00 PM
Alert me about any opening here

Direct billing accepted

This clinic says they bill:

Crime Victim AssistanceICBC

Free today

4 at Crossroads Collective Kelowna Location · 0 at Langley
Gurdeep PataraCounsellingFrom $165 for 50 min — the lowest counselling price shown for this clinic.at Crossroads Collective Kelowna Location1:00 PM4:00 PM
+2 more openings today

At the clinic

Accessibility

Transit nearbyAccessible parkingAccessible washroom

Parking

Free parking

On site

Free Wi-FiWashroom on site

Reported to Google. Ring ahead to confirm.

What this clinic asks of you

Booking and fees

  • Advance notice to cancel2 days

    🕒 Cancellations + Rescheduling –If a session is cancelled or rescheduled with less than 48 hours’ notice, or in the case of non-attendance, the full session fee will be charged.

  • Fee for cancelling late

    🕒 Cancellations + Rescheduling –If a session is cancelled or rescheduled with less than 48 hours’ notice, or in the case of non-attendance, the full session fee will be charged.

  • Fee for a missed appointment

    🕒 Cancellations + Rescheduling –If a session is cancelled or rescheduled with less than 48 hours’ notice, or in the case of non-attendance, the full session fee will be charged.

Getting seen

  • Accepting new patients

    Accepting new patients

Read from the clinic’s own words. Confirm when you book.

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