Lisa Paterson, Vice President, Operations & Pre-Claim Services
Other treatmentsSurrey
About Lisa
Lisa brings deep expertise in disability management and a relentless commitment to customer service excellence. Known for her strategic vision and operational insight, she drives continuous improvement to enhance client outcomes and optimize internal processes. As the Vice President of Operations & Pre-Claim Services at DMI, she oversees a broad portfolio that includes Early Intervention, Advice to Pay, Occupational Claims, Sales, Client Experience, and administrative functions. Since joining DMI shortly after earning her Bachelor of Arts in Psychology from the University of British Columbia, Lisa has played a key role in the company’s growth and evolution. Over the past 15+ years, she has helped lead DMI’s transformation from a small boutique organization to a national provider with a comprehensive suite of disability management solutions, while never losing her focus on providing customized solutions that provide a best-in-class experience for all stakeholders. A passionate advocate for Diversity, Equity, Inclusion, and Belonging, Lisa works to foster an inclusive workplace where all team members feel empowered to thrive. She is proud to be part of a company that values integrity and believes that doing the right thing is always a good business decision.
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Disability Management Institute (DMI)
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