Keegan Paterson · Google · 29 May 2026
PREHAB PHYSIO & MASSAGE
★ 4.5 (85 reviews)Vancouver, BC(604) 998-2522
Canada Life direct billingManulifePacific Blue CrossSun Life✓ Accepting new patients
Next openingTomorrow · 12:10 PM4 openings free Tomorrow
Typical price$140–$143.75half of 8 listed prices, on $110–$155
Care offered3 disciplines11 services · 5 practitioners
Last checked4 hr agoopenings, straight from the clinic’s booking calendar
3 notes from the clinic before you book3 notes before you bookReadHide
NO WORKSAFEBC AND ICBC: We do not accept WorkSafeBC or ICBC claims. We do not provide direct billing if there is an open WorkSafeBC or ICBC claim.
48-HOUR NOTICE POLICY: Our clinic requires 48-hour notice for any changes, cancellations, or rescheduling of booked appointments. Any late notice or no-show leaves a gap in the therapist’s schedule and prevents other patients from seeking treatment and care.
PHYSIOTHERAPY ONLY: New physiotherapy patients and returning patients with their last visit over 3 months, book your visit by submitting a request here!
About the clinic
PREHAB PHYSIO & MASSAGE is a massage therapy, physiotherapy, and acupuncture clinic in Vancouver. The catalogue lists 9 bookable treatments across a team of 5 practitioners, and the clinic is open five days a week. Their front desk direct-bills Canada Life, Manulife, and Pacific Blue Cross.Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.585 reviews · Google
5 ★87%
4 ★0%
3 ★1%
2 ★1%
1 ★11%
Shannon Dolphin · Google · 16 May 2026
“NEVER DEAL WITH THIS PLACE! There is a reason there are so many open massage appointments daily - is because they are extremely rude! The receptionist and 'manager' are SO RUDE. I had a very disturbing exchange with them since I could not answer my phone when they called due to being on camera on a zoom call! When I called them back following the meeting, the receptionist immediately insulted me by saying "I hung up on her" " she repeated twice " you hung on me - you hung up on me " and that I was RUDE?! I WAS RUDE? WHAT ? DO THEY EVEN KNOW WHAT IS A ZOOM CALL? Sorry what? Ridiculous! People cannot take calls all the time - in this case I explained I was on a zoom call and had to stop the call - did not matter to her as she kept insulting me personally and kept repeating - "you hung up on me", Zero apology and understanding after my explanation. When I went in there to pick up my necklace following the call, that was left the day before, they not only did not apologize she kept repeating in the most obnoxious manner - " You hung up me ".implying that it was me that was RUDE TO THEM? !!!! FOR NOT TAKING A PHONE CALL WHILE ON CAMERA DURING A PRESENTATION?!!!! Which also required I stop the phone from ringing! Even if I did not take the call for any other reason - what business immediately insults you and keeps repeating "you hung on me'?. What business treats people like this?. Entitled and rude is what they are. They proved they are entitled and have zero business sense at all! They have no place in business and do not deserve any clients - as I have never been treated so poorly for NO REASON AT ALL - The whole exchange with their responses were all incredibly upsetting and ridiculous. All I did was not take a call during a zoom call - that is it - and never should be insulted - ever for that. Absolutely the worst experience from a business I can remember - VERY DISTURBING and the RUDEST BUSINESS I KNOW ON RECORD.”Read moreShow less
Jordan Johnson · Google · 30 Jan 2026
“I have been going to PREHAB for a couple years. Justin has helped me tremendously in recovering from my back injury. He is very knowledgeable and truly cares about his patients. I can't recommend this place enough. He also treats my wife and helped her fully recover after a knee injury/surgery. All the staff are very friendly and the gym equipment is excellent.”Read moreShow less
All 10 reviews →Show fewer
Mike Gill · Google · 26 May 2025
“It's tough to put into a short review the positive impact Prehab physio has had on my physical well-being, but know that 5 stars doesn't give it the justice it deserves. Almost two years ago I went to Prehab for the first time needing physiotherapy to rehabilitate from a fully ruptured achilles I had just had surgery on. I couldn’t walk, I was in pain, and I had no clear guidance or plan. By the end of the first appointment with Justin, I was optimistic, feeling understood, and excited to attack my rehabilitation head on. Justin is incredibly knowledgeable, clear with his communication, patient, and empathetic. When I didn’t understand the exercise, we took our time. When I needed to be pushed or motivated, he inspired. And when I was scared to do something, he found a way to make it feel safe. During this time, I also went to Gaul for RMT. Gaul’s specificity, strength, and humour made him an integral part of my rehab. This guy broke apart scar tissue, let me know where my imbalances were, and gave me great stretches and exercises I could take home. Lastly, Becky and the rest of the staff were excellent with cancellations, time changes, and keeping me in the loop about things Justin or Gaul would request I bring or remember for appointments. A physio clinic can only do so much when it comes to rehabbing an injury, ultimately the work is up to you, but oh man, this place became a second home to me, and I wouldn’t be where I am without the aid of this entire wonderful team. Just a few weeks ago, I ran the Vancouver half-marathon for the first time, less than two years after I ripped my achilles completely in two. Not only did I recover fully from my injury, but with the help of the Prehab team, I genuinely feel stronger and better than I was even before. 100/5 stars (100 being the amount of planks Justin will make you do as part of your new exercise regime)”Read moreShow less
Reza Fazli · Google · 14 Jan 2025
“I know the owners, fantastic couple. Kind, professional and knowledgeable. This place was one of my favorite spots since 2020. However the policies for cancelation are at best very odd! I woke up the night before with sore throat, cough and fever. I left a message on the phone, explaining that I am sick and I don't want to expose the (prehab physio and massage staff) for any danger. The receptionist whom sounded like she was talking and getting instructions from someone in the background, persisted and repeated the same question over and over again. And I quote:" are you able to come in later this afternoon, sir!?" My concern again, here, is the lack of understanding what being sick means and also the lack of comprehension of the severity of the consequences if this is flu or something else. I was also willing to rebook my appointment and also pay for their loss of customer and revenue. However the receptionist directly told me to not to book any appointment with them anymore! And I quote:" If you miss this appointment, we consider it as No show. And we will not be able to provide service to you in future". She based this decision on another missed appointment in March 2023!! Well, prehab, thank you for previous excellence in service provided to me. I truly appreciate it but it's time for me to find another establishment who cares less about the finances and more about the health and safety for the customers & service providers.”Read moreShow less
melodie kline · Google · 28 Nov 2024
“Neilwin is hands down the best RMT I have been too, and I have been to quite a few. He goes above and beyond, is intuitive, knowledgeable, has a calming presence and so effective. I originally went to see him for a hip issue that I had struggled with for 10 years, and after several sessions this issue is pretty much resolved. Now he is helping me target tension headaches as well as issues with legs and I leave each session feeling like my old, younger self. I don't live in Vancouver anymore, but try to make an appointment any time I am in town and am always amazed by how gifted Neil is.”Read moreShow less
Gulsah · Google · 5 Feb 2021
“I discovered PREHAB a year and a half ago, and Im so grateful that I did. I went to see Justin due to a car accident that caused a soft tissue injury to my leg. He was able to pinpoint the exact cause of my pain and created an effective workout plan for me to help strengthen my muscles, making necessary adjustments to ensure I can do them at home with ease. He also provided me with dry needling treatments that really helped loosen up the muscle tension in my leg. He was always extremely patient with me when teaching me new exercises, and is excellent at demonstrating how to do them in a way that was easy for me to understand. Justin Is incredibly skilled and passionate at what he does and I’m so appreciative of his expertise. He has helped me make a speedy recovery and regain my confidence, and I cannot thank him enough! I also worked with Becky, the kinesiologist, on a workout program to further help me reach my goals and strengthen my body. She is very knowledgeable and talented in her field, and an overall lovely person. I am now back again due to a back injury. I highly recommend the services here and would give them more than 5 stars if I could!”Read moreShow less
Sarah Thompson · Google · 31 Jul 2020
“This place is awesome! After working from home for a few months, I developed wrist pain that made it difficult to type. I visited Justin and he was able to quickly identify what the underlying problem was. My first visit was on a Friday and I was back to work, typing as normal again, with zero pain, by Monday (my job involves a lot of typing). I am terrified of needles but went back to have dry needling done two more times because of how effective it was. Justin was very helpful in chatting with me during the process so I could focus on other things to distract me from the needles. I also particularly appreciate how he provides context for all of his recommendations. He does a good job of explaining the underlying cause and why certain exercises or procedures will help to fix it. He also worked with me to ensure he was recommending exercises that would be easy for me to do with whatever I already had at home. I have been to other physiotherapists who see multiple patients at once however for all my appointments at PREHAB, Justin spent the full time treating my injury or showing me exercises to do. Becky is super friendly and efficient. She had it all set-up before I arrived for my first appointment to bill directly to my insurer. Today was my last appointment and I am very happy with my treatment. Would highly recommend!”Read moreShow less
Kaajal Gill · Google · 15 Jul 2019
“I was reluctant to go back to a physiotherapist after I found them to not really care as they would work on multiple patients at once. I also never saw any results with my shoulder. However, Justin really puts a lot of passion in what he does and it shows. He genuinely takes his time and the effort to help each of his patients. With Justin, I have been motivated to keep up to date with my exercises and appointments because I believe he is really there to help us and not simply in it for the profit!”Read moreShow less
Noah V · Google · 11 Mar 2019
