“There was a miscommunication incident between the receptionist and Dr Luong. For future patients who would be having newborn, it is better to confirm with all parties that the family doctor would be able to take as new patients. Other than that, Dr Luong is very knowledgeable and caring, and the receptionist is trying their best. The manager also reached out to follow up and try to explain the situation. I appreciate the follow up but a simple acknowledgement would be sufficient. I hope we all learn from this incident and improve for the better.”