Serigne Mansour Dia · Google · 8 Apr 2026
Next openingToday · 10:15 AM1 opening free today
Typical price$107.59–$173half of 39 listed prices, on $30–$274
Care offered4 disciplines42 services · 15 practitioners
Last checked52 min agoopenings, straight from the clinic’s booking calendar
About the clinic
Thanks for visiting. We look forward to seeing you soon.Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.8154 reviews · Google
5 ★93%
4 ★2%
3 ★0%
2 ★1%
1 ★4%
Jeff Lamarche · Google · 26 Mar 2026
“I normally don’t write reviews but my most recent experience with The Massage Company left me compelled to share my experience in hopes to inform others so they don’t have to deal with a similar situation. I wanted to start by saying that my family and I have been using the Massage Company since they opened. On Monday night I had booked a massage with Melanie for the following Thursday. On Tuesday. I received a voicemail from Luke asking if I was still going to make my appointment. I immediately called back as this had to have been a mistake, as I’ve never booked with Luke and I never book appointments on Tuesdays as I’m at work. The receptionist let me know that I had two appointments, one with Luke and one with Melanie. I explained this was impossible and I had never received a confirmation email. Thinking it would be a quick discussion with the receptionist, it soon escalated from “if you don’t pay this approximately $200 no-show fee, you’ll be banned for life”. To say that I was shocked by this statement was an understatement. Despite being a loyal customer for over a decade, she didn’t want to give me the benefit of the doubt. I’ve been a manager for over 20+ years with client service at the forefront and I was blown away they were more concerned with collecting a no-show fee than maintaining a family full of long-term loyal customers who NEVER had a no-show in over 100+ appointments. I was even more concerned when I learned that the receptionist was also the office manager given this was the way they treat their customers. I attempted to go into their office to show them all the emails I received from them, showing them I never received a confirmation email for either appointment. Luke, who the appointment apparently was with, called me that night. What I thought started as a respectful dialogue between both points of view, Luke’s main concern that he missed out of income and my main issue is that I never booked an appointment with him and I never received an email indicating it was booked. In most businesses that actually care about their clients, they would have just chalked this up as an unfortunate situation on BOTH sides and right it off. I even offered Luke to book a separate appointment to make up the income or cancel my future appointment with Melanie and book with him but didn’t accept either option. Unfortunately that wasn’t the case with Luke, he doubled down on the comment that if I didn’t pay him close to $200 I would be banned for life and not able to book with the other RMTs. I then wrote an email to Tara, who is the owner, asking if we can meet to discuss and resolve the issue as my family and I are long terms customers. Tara didn’t even have the decency to call me or meet with me but instead basically called me a liar and said I should have received the confirmation email and didn’t want to discuss the issue any further. If anyone is familiar with automatic messages, they should show they’re not 100% accurate and there can be server issues at times. Instead of giving me the benefit of the doubt, you have now lost a family of loyal costumers. Prior to drafting this review, I took the time to read some of the other poor reviews only to notice that this exact situation has happened to previous customers and they received that very same rude and unprofessional response and unwillingness to resolve the issue. The irony I found in this situation is that I’ve had appointments cancelled by them in the due to illness at the last minute, once even two hours before. I had taken time off work but I completely understood and I wished them well. I didn’t get upset or demand that they give me a free massage. Things happed, whether it’s illness, glitches in emails etc but it’s how you handle the situation that differentiates yourself from the competitors and I strongly recommend you book with caution if you don’t want to get charged a substantial no-show free even if you never booked.”Read moreShow less
David Wilson · Google · 29 Jan 2026
“I have had reoccurring back, hip and sciatica issues every since I injured my at work. However, the issue became pronounced and aggravating once I turned 55, with additional issues such as my knees and achilles. If you ever wondered are the assumptions true regarding how the parts of your body are linked trust me all is true. My back created hip and knee issue which got worse the older I got. However, to manage my pain and trying to recover I have turned to The Massage Therapy Company and more specific Yue who provides the correct therapy for my particular needs. After all my injuries and ACL reconstruction my pain threshold turns out to be very high. Therefore, I need someone with the specific training in deep tissue massages. This is where Yue comes in, his specific attention to my ailments and applying the correct massage has kept my aches and pain under control. I must warn you if Yue is requested specifically for deep tissue massages it will hurt. I can describe my back deep tissue massages as fileting the meat off my bones. This is how deep Yue goes when performing my massages. However, after a while the pain passes and I can actually go to sleep while Yue performs his ridiculously painful massage. Final words, Yue is so busy that after yesterday Jan 28/2026, when I had my last appointment. Yue is not available again until June 2026. Therefore, I am on a wait list for any cancelation that might come my way. Yue is in great demand and I could go with another therapist which I have done on one occasion. But Yue gives my massage just with right amount of intensity to relieve my pain and stiffness.”Read moreShow less
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Brittany P · Google · 9 Jan 2026
“This clinic is clean, has friendly receptionists and they have fantastic RMTs! I’m an RMT myself and this is my favourite place to go. I enjoy deep tissue and Mark is amazing with that!! He goes above and beyond to make sure clients are comfortable, checks in on pressure and just a very kind soul. This is an amazing clinic of great RMTs!”Read moreShow less
Brianna Danic · Google · 14 Dec 2025
“This was my first visit and I had a deep tissue massage with Luke. He really listened to my concerns and focused on relieving tension in my upper back and neck. He also checked in with me throughout the massage to make sure I was comfortable and asked how I was feeling, which I really appreciated. He did an amazing job working through the tight areas while still making it comfortable. I left feeling much looser and more relaxed. Highly recommend and I’ll definitely be back!”Read moreShow less
D. M. · Google · 11 Sept 2025
“The Best Massage Clinic in Ottawa, highly recommend! Place is very clean and smells so good :) Receptionist are very friendly and easy to communicate with.I've seen Yue,Mark, Sophie,Kyle...all amazing massage therapist, very happy with service here. Recommending to all my friends and family.”Read moreShow less
D V · Google · 4 Sept 2025
“Very poor experience. The clinic double-booked my wife and me by mistake when the appointment was only meant for me. Instead of handling the miscommunication with understanding, they called my wife during my massage and treated her rudely on the phone. I could hear this all happening while I was in the room. Very uncomfortable situation. They were dismissive, unwilling to find a reasonable solution, and even hung up on her. When I left the room , I overheard the receptionist and the therapist talking about the phone call. Completely unprofessional and disappointing. Rather than being understanding or working towards a solution they demanded we pay for the missed appointment with zero flexibility or understanding. Simply quoting “their policy”. Well that strict following of policy cost your business two clients.”Read moreShow less
Chamoun Sarah · Google · 10 Dec 2023
“If I could give this place 10 stars I would. I always get treated by Katrina Pimentel. She is amazing, always using different techniques and makes sure you are super relaxed. Not only that but she is extremely passionate in what she does. The clinic itself is amazing as well. They always have the cutest decorations which makes the place so much cozier. On another hand, the receptionists are very welcoming and there to answer any questions you may have. Definitely the best registered massage clinic in Orleans!”Read moreShow less
Laura Proulx · Google · 6 Nov 2022
“The staff have always been patient and friendly. Luke is my Registered Massage Therapist at this location and he is incredibly knowledgeable and talented at what he does. He has the ability to use a lot of pressure/strength when needed and is receptive to feedback. This place is very clean and well maintained.”Read moreShow less
Peter Pastorek · Google · 2 Nov 2022
