Lotus Garden Counselling

★ 4.6 (17 reviews)Waterdown, ON(289) 273-9837

Accepting new patients
lotusgardencounselling.com
Next openingTue 22 · 3:00 PM5 openings free Tue 22
Listed prices$150–$2503 services list a price
Care offeredCounselling5 services · 1 practitioner
Last checked3 hr agoopenings, straight from the clinic’s booking calendar

About the clinic

Welcome to Lotus Garden Counselling *We are a trauma-focused psychotherapy clinic in Ontario, Canada offering compassionate, client-centered care in a safe and supportive space. Here you can view availability, book sessions, and take the next step in your healing journey. * Free Consultation Not sure where to start? We offer a free 15-minute consultation to help you decide if our services are the right fit. To book a free consultation, you can plug yourself into the calendar. You can also contact us at 289-273-9837 or info@lotusgardencounselling.com Virtual Psychotherapy – FAQs Is virtual therapy effective? Yes. Research shows that virtual psychotherapy can be just as effective as in-person therapy for many concerns, including trauma. All you need is a private, quiet space, a stable internet connection, and a device with a camera and microphone. Sessions are conducted using a secure, privacy-compliant platform to protect your confidentiality. Are my sessions covered by insurance? As members of the Ontario College of Social Workers and Social Service Workers, who are legally permitted to perform the Controlled Act of Psychotherapy, our services should be covered by all insurance companies. Once you pay for your session, you should be issued a receipt which can be submitted to your insurance company for reimbursement. However, some insurance providers have their own (unjust) policies, so we recommend that you double check that your specific policy covers services offered by a ‘social worker’. What if i need to cancel or reschedule an appointment? We understand that life happens and are happy to re-book appointments when needed. However, cancellations made with less that 24-hour notice may be subject to a late fee. If you have any other questions or need support with booking, please reach out—we’re here to help.Read more about Lotus Garden Counselling

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.617 reviews · Google

Josh P · Google · 16 May 2026

I therapist Candice really taught me skills to help me with my anxiety. Shebis awesome. I would highly recommend her.

Cameron Kielbowich · Google · 16 May 2026

Can't say enough good things about this team. Another review commented on Natalia and this was not my experience at all. She was very helpful.

stevebonnici · Google · 10 Mar 2026

The janeapp website thats used to book online seems to be a little glitchy. When I tried to book using it for the second time, it showed me the first available appointment was over 2 months away. After calling and complaining about it, somehow now when I go online, it shows dates available to book as early as the same day and every week after that. I was called by the receptionist who explained how she could "walk me through" the website more than once on the phone as if it was something I had done wrong. Quite rude. The website is very straightforward and I dont appreciate the demeaning manor she spoke to me. Insinuating that i need help and then not even doing anything is just as comical as being indrectly insulted by a receptionist. Still waiting to hear if they can get me in on the day I want , as my therapist is only available Monday and Tuesdays.

Alex Smith · Google · 24 Nov 2025

Natalia Serniak is rude, ignorant, unprofessional she rushes you. She’s very pushy, she doesn’t explain anything properly. She asks you extremely personal questions right away and makes you feel uncomfortable even when I told her I don’t want to answer because I don’t feel comfortable talking about it she gets pushy with you! She doesn’t give you the full amount of time. She’s disrespectful and condescending. She is the front desk lady. I would give 0 stars if I could!! I’m very upset and disappointed with her manners!! She is also judgemental!! And not understanding, especially with people with mental health problems that are seeking professional help!

Ev · Google · 22 Apr 2025

The team at Lotus is truly exceptional. As someone who experiences severe anxiety and social phobia, interacting with new people can be torture at times. However, the staff at Lotus created an environment where I felt safe and welcomed. I had the privilege of working with Tiffany for several months, and words cannot fully express how incredible she is. She embodies patience, intuition, empathy, and keen perceptiveness (often understanding my emotions before I did). Early in our sessions, I reached a point where I really looked forward to our weekly meetings, and concluding our time together was bittersweet. While I will deeply miss seeing her, I am confident that if I ever need support again, Lotus will be my first choice without hesitation.

Grace MacAskill · Google · 4 Oct 2023

Elisha and the rest of the Lotus team are extremely skilled clinicians. I have worked closely alongside several members of her team in other settings and I am always amazed at their ability to connect with and support clients. I refer clients to Lotus Counselling regularly and completely trust the care they provide.

michael marshall · Google · 7 May 2023

Honest, truthful, caring and compassionate team of workers. Elisha has created something special at Lotus counseling that can't be replicated. While it is obviously a business, at its core its about helping people reach a place of healing!

Eagles Nest · Google · 14 Nov 2022

Elisha and her team have been an amazing support. As the executive director of a local charity that offers counselling services, I am appreciative of Elisha’s willingness to share ideas and help us grow. Elisha is professional with innovative ideas. Most importantly she truly cares about people and wants to help. Lotus Counselling is a great addition to our community!

Jamie Nitsopoulos · Google · 2 Feb 2022

I have been going to Lotus Counselling for many years and am continuously impressed with how they have adapted to the changing environment. They continue to provide me with services that are unique to my needs and are willing to take on last min appointments when I really need the help. I wouldn't have gotten through these past couple of years without them. Highly encourage anyone who is looking for help to tea h out now! It's worth it.

SYNDICATE Spaces On Vine · Google · 1 Feb 2022

During the past year I used Lotus Counselling services in Waterdown to tackle a few different areas. I wanted to do this review because as a business owner to two different style operations- I wanted to express my sincere gratitude. I know they specialize in various forms of therapy. My quest was finding someone to assist me in discussing my inability to feel ‘fulfilled’. Both personal and professionally. I’m generally a happy person, but I was seeking help to feel the way I know I ‘want’ to feel, just have a hard time grasping at that emotion. Elisha and her team helped me gain new perspectives, clarity and peace of mind. I can truly acknowledge that I don’t feel so overwhelmed mentally. I’m not sure how to pinpoint the exact Eureka moment I had at Lotus Counselling, but, I can tell you that over the last 1.5 years, I have obtained more than I initially thought I needed. Thank you, Elisha. Fantastic space of professionals you have curated. P.S. Using our shared office space account to protect my famous identity. Haha

Clinic details

(289) 273-9837

Closed for the day

Hours

Mon – Sun
9:00 AM – 8:00 PM

Direct billing accepted

This clinic says they bill:

Extended health plans

At the clinic

Accessibility

Accessible parking

On site

Washroom on site

Reported to Google. Ring ahead to confirm.

What this clinic asks of you

Getting seen

  • Accepting new patients

    Accepting new patients

Read from the clinic’s own words. Confirm when you book.