Victoria General Hospital

★ 3.2 (470 reviews)Victoria, BC(250) 727-4389

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Ratings are collected by outside services and may be combined — Clinicly rates no one.

3.2470 reviews · Google

Anonymous · Google · 2 Jul 2026

“I am indigenous, the ambulance people were caring and did their job professionally. Treated me like a human being took care of me and got me to Vic general. I got there throwing up, my symptoms were serious. I was the only indigenous person there. New People who came into Emergency, 5 hours later were called before me. I finally walked to nurses station asking why everyone who is new to emergency are going ahead of me? The nurses were unprofessional and especially the male nurse. I told the nurses station I could be having a stroke. The female said, “you’re not having a stroke!” That is exactly what I had. They basically pacified me release me. The hospital was not willing to release my records. These white people? My mom didn’t understand them either on this Island. She reminds people we all bleed the same. Plus our historical history of abuse is not seen by some. “Do unto other as you would have them do unto you.””

Brian Stringer · Google · 30 Jun 2026

“I was at the triage, and then the nurse who was attending to me had the audacity to refer mine or someone else's situation as "theatrics." That's not the right thing to say to anyone at the hospital. I understand it might slip out sometimes but not at the hospital, it's the worst place to dismiss anything as insensitive as "theatrics." Not the best place for customer service at least in the triage, otherwise the service was fine, doctors were great and surgery was good. Very insensitive people at the triage, would not recommend much.”

kimberly sigurnjak · Google · 24 Jun 2026

“My coworker was sent home with her finger completely swollen around her ring. It was broken, purple and the ring was cutting off the blood flow. They just sent her away like that. Just gave her pain meds and sent her home. With the ring stuck. She had to go get back in line at another hospital to get real emergency care. A separate time I was actually assaulted by a nurse there. About a decade ago another coworker of mine was sent away after ripping the tendons in his arm. Unfortunately for him by the time he got a ct and a second option the tendons had curled up and it was no longer possible to fix with surgery. This man lives in pain unable to lift his arm to this day. They also just gave him pain meds and send him away. Its too bad this is just the norm there. Hopefully change is on the horizon. If you are there and they are sending you away with pain meds trust your gut and get another opinion. This is your life and limb on the line. Write that complaint, don't be polite. Stand up for what's right. Do not disregard your injury. You are not the problem.”

Ogle Henry · Google · 11 Jun 2026

“06/11/26 had a procedure done to remove a broken tooth and damaged implant anchor. The staff there was very cool, informative and easy to communicate with. They made my experience very pleasant and comfortable, as well as safe. Thank you all for your professionalism and dedication. And sorry to the pre-med section for having a difficult time reaching me at work.”

August Deaton · Google · 11 Jun 2026

“Had my hysterectomy here and the staff was so kind to me. I understand they were busy, but they made time to make sure I was comfortable. Special shout out to Dina in day care surgery admission. You made me and my partner feel really good about a scary event.”

May Thida Maung · Google · 3 May 2026

“We went to emergency in Victoria General Hospital as my daughter was sick. We could meet a doctor after waiting for 3.5 hour. There was no doctors and there were only two patients ahead of us. We arrived there around 5 pm and two doctors arrived at around 8 pm. There was a play table and TV for kids at the pediatric care and clean waiting area. Nurses were very supportive and kind. The doctor was patient and listened to the details. Our baby needed to take an X-ray. My daughter was diagnosed with pneumonia. The whole process finished within 5 hours. This was my first time going to emergency in a hospital in Canada. I really appreciate the service and support of all employee at the hospital, from registration, pediatric care, and X-ray. They were all very kind. ( p.s. the kid table was clean and tidy too. I took this photo after a kid played with everything there). ……… Update on May 3, 2026 ( I gave 5 stars for my first visit in March but I would now rate 1 star based on my most recent visit in May) The pediatric care unit is closed and we have been waiting for more than 8 hours … we came as my 3 year old daughter has been coughing for 4 weeks and she has a fever and become lethargic. I am worried if she is having pseumonia like the last time. there is nothing I can do than going to ER. Waiting at the general ER waiting room with a 3 year old toddler is quite a challenge. If you are a parent, you can understand. It has been over 8 hours and we are still waiting…… i am sad to know that the hospital has good facilities but not a good system….Although my daughter’s symptoms are not severe, it is not fair to let a toddler wait in ER for more than 8 hours. …. We could see a doctor after 9 hours waking. The screening time was only 30 minutes. The doctor and nurses were very supportive. Just the system needs to be improved.”

Gerald Jones · Google · 16 Apr 2026

“On April 5th I had surgery on my neck with doctor Warren, a neurosurgeon. Met several of his team before the procedure who explained what the procedure entailed which relieved any concerns that I had. They all had wonderful bedside manners and I felt quite relaxed going into the next stage. The procedure was completed then I was taken to the neuroscience ward, I stayed there for five days before being released. I have nothing but good memories of all the nurses and staff in the ward. It appeared that they could not do enough for me and made my stay in the hospital comfortable and stress reduced as possible. They were all good people and I couldn’t hope for better treatment during what was a somewhat stressful time. I take my hat off to all of the workers in the particular part of the hospital.”

Dania Rempel · Google · 10 Mar 2026

“My finger was crushed in a chainlink fence at work - rushed to vgh for treatment. I was able to sit with a nurse within a minutes of walking in, vitals taken and pain relief started. I was moved to a room and within an hour after arrival I seen by the Er Dr who was fantastic with the best bedside manners. Iv had zero experiences at the emergency department before - and was really thankful for the level of care received. Medical professionals in the emergency department are truly incredible people- thank you vgh staff !”

Star wisher Gazer (Wish upon a star) · Google · 30 Jan 2026

“Went in for a scheduled MRI Monday January 26th in the evening they managed to take me in an hour early i was in for about an hour and half it was a not bad experience the technicians were patient with me abd kind”

Randy MacDonald · Google · 18 Jan 2026

“within the last week was in for day surgery for a plate removal in my arm from a previous break. I would like to thank all the people that assisted me that day but their are just to many to list. From the friendly greeting at the admission desk, up to the day surgery ward where the smiles from all the staff made me much more at ease. I was asked several times if I wanted a warm blanket, water or anything else. The prep nurse was gentle, funny and had a very positive attitude which I enjoyed. The gentlemen that came to bring me to the OR area was joking with me and talking about winter life in Alberta. Next was waiting in a hall for a few minutes and meeting a young anesthesiologist who put the iv into my hand and we joked with each other. Up next was the “ good driver” in the jammed hall to the OR without hitting a thing. Don’t remember much from the operation because I was out but before I left they were joking with me as the lights dimmed in my world . Next I woke up in recovery and they looked after me for hours as I begged to be released. All joking aside they would not let me go until they were 100% happy with my vitals. I’d like to thank each and everyone I encountered that day for your kind caring treatment that day. YOU ARE APPRECIATED!!”

Victoria General Hospital

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Victoria General Hospital

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