VHA Home Health Care

★ 2.8 (187 reviews)Toronto, ON(416) 489-2500

vha.ca

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This clinic hasn't published any bookable services yet.

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.

2.8187 reviews · Google

David Brown · Google · 22 Jul 2026

“Extremely disappointed with the lack of professionalism and responsiveness from Supervisor Tracey at VHA. I called VHA regarding an urgent matter involving my 98-year-old mother. I had to wait over 30 minutes just to get connected to a coordinator. The coordinator apologized for the long wait and explained that they were the only person covering all the areas that day, which was the reason for the delay. They were polite and did everything they could under the circumstances. I didn't want to discuss my concerns with the coordinator because I felt it was beyond their role. I specifically asked to speak with the supervisor. I asked who the supervisor on duty was, and the coordinator told me it was Tracey. Since I couldn't speak with her directly, I requested that she call me back. When I didn't receive a callback, I called two more times that same day to make sure my message had been passed along. Each time, the coordinator assured me they had spoken to Tracey and that she had been informed I was waiting for a callback. Despite being notified multiple times, I never received a single call. The following day (Sunday), I called again and spoke with another coordinator, who also assured me that Tracey would return my call. Once again, there was no response. Unfortunately, because I never received a callback, my concerns were not addressed. On top of that, the PSWs are frequently late. This makes it difficult to keep my mother's medication schedule on time, which is especially important for someone who is 98 years old. Consistent and timely care is essential, and these delays create unnecessary stress for our family, especially on the weekends. I don't understand how a service can be managed this way when a supervisor repeatedly ignores urgent concerns despite being notified.”

Xenobia Ten · Google · 21 Jul 2026

“These guys are the best!! Wish I could give them 10 stars. I required assisted devices bc of injuries. The rep Anthony was a darling & I even got a PEERLESS hand held shower head for free. It's always a great day to still recieve stellar services and free stuff 👌🏻”

Fair Chance Approval · Google · 15 Jul 2026

“My concerns are as follows: * Scheduling is based on staff convenience rather than the patient’s needs. Care should be delivered when the patient requires it—not when it is most convenient for the PSW. This completely defeats the purpose of individualized home care. * The Porto portal continues to be unreliable. More than five months ago, I was told improvements were being made. Yet the same problems still exist, making it difficult for families to coordinate care and plan their day. * The schedule displayed in Porto is misleading. I was told it is “only a guideline” and does not reflect the actual arrival time of the PSW. Providing inaccurate scheduling information is unacceptable and creates unnecessary stress for patients and caregivers. * Communication is virtually non-existent. I was instructed to use the Porto messaging system, yet emails and messages routinely go unanswered. Advising families to use a communication tool that is never monitors is misleading and ineffective. * There is a complete breakdown in communication and protocol. Staff provide conflicting information, departments fail to coordinate, and no one appears to take ownership of resolving issues. * Complaints are not taken seriously. I am repeatedly told that someone will “look into it” and call me back. Those promises are NEVER kept. This pattern demonstrates a lack of respect and accountability toward patients and their families. * There is a culture of blame instead of accountability. Rather than focusing on resolving problems, staff spend their time pointing fingers at one another over who made the mistake. Patients should never be caught in the middle of internal dysfunction. * The patient’s voice is not being heard. There is little evidence that anyone is truly listening to or respecting the patient’s needs, routine, or dignity when decisions are made about their care. This pattern of poor service is unacceptable. Families entrust VHA Home HealthCare with the care of their loved ones, expecting professionalism, compassion, and reliability. Instead, we are met with broken promises, poor communication, inadequate follow-up, and a system that appears to prioritize operational convenience over patient care. I expect assurance that someone will “look into it.” I need results. However result that does NOT consist of making schedule worst!!!!!!!! Patients deserve better. Families deserve better. It is time for VHA Home HealthCare to be held accountable and to deliver the standard of care it promises in their web description. I gave a 2 stars because there are 4 PSW that are amazing and a coordinator (M.Moore) but unfortunately they are not with a company that reflects their professionalism!! SO DISAPPOINTING and frustrating.”

Brent Lucas · Google · 8 May 2026

“I have received exceptional service from VHA in London. Your Occupational Therapy team is extremely professional, and is devoted to client-safety - which helps foster "client-happiness." When my next need arrives I will be requesting your servicves. Brent Lucas, disabled senior”

Z H · Google · 4 May 2026

“I received home care nursing support for over two months due to hyperemesis gravidarum, and overall I had a very positive experience with most of the team. My veins were extremely difficult to access, and many people struggled with IV insertion. However, Nurse Arezoo was exceptional—very professional, kind, and patient. She consistently took great care of me and made a difficult situation much more manageable. When Arezoo was unavailable, Nurse Jamal provided care, and he was also very skilled and compassionate. I also had a good experience with Sammy, who was attentive and supportive. Thank you to VHA for having such dedicated and capable nurses. During a very challenging time when I was extremely weak, their patience and expertise truly helped me get through it. Unfortunately, I did have a negative experience with Nurse Dawn. Her behavior was unprofessional and upsetting. During one visit, she complained about my living area and insisted that I walk from my basement to another location despite clearly seeing my condition—I was experiencing severe vomiting and dizziness and could barely stand. Her attitude lacked empathy, and she ultimately did not provide the care I needed. In such vulnerable moments, patients deserve respect, understanding, and support, not added stress. Overall, I am grateful for the care I received from the majority of the team, but I hope feedback like this helps improve patient experience for everyone.”

Beth Colle · Google · 30 Apr 2026

“My mother is 96 years old and resides in a retirement home, midtown Toronto. All of the VHA staff who visit her provide excellent care and are very compassionate. We are now confident that she takes her meds on a regular basis, recharges her hearing aids, brushes her teeth, etc - everything that is on the list. Although we visit our mother several times a week, we feel like a burden/worry has been lifted off our shoulders. Mom also enjoys seeing the VHA PSWs every day as they are so kind.”

Alison C. · Google · 23 Apr 2026

“I am suprised to see negative reviews. VHA, arranged through Toronto Health at Home, has been nothing but fantastic for us. From the coordinators to the PSWs, we are thrilled and appreciative. Our care providers, Tawagaw and Saba, are superior. They both provide exceptional showers and bathroom cleanup post showers. I Highly recommend VHA! Thank you. 💖”

Social Worker · Google · 12 Apr 2026

“I am extremely disappointed with the service provided by VHA Home Healthcare. It is clear they operate on a profit-driven model rather than a client-centered one. They seem to waste significant funding on unnecessary research and constant management restructuring instead of investing in frontline care. This approach has led to a workforce of inexperienced clinicians and health care workers who are underpaid and subjected to high-pressure environments. The result is predictable: extreme burnout, a staggering turnover rate, and, ultimately, poor quality of service for vulnerable clients. Management appears indifferent to client concerns, prioritizing their bottom line over safety and care. I strongly urge any clients or families who have experienced inferior service to write to their local MPP office. I am also starting an online petition to be sent to Premier Doug Ford’s office and Health Critic Lee Fairclough regarding the risks VHA poses to public safety. This agency needs to be held accountable.”

Amanda Ezpeleta · Google · 15 Feb 2026

“I have been bringing my dad to this clinic for a few months, and while some staff have been helpful, there was one nurse who was very disrespectful today. Unfortunately, our experience with the nurse Queenie was extremely disappointing. The nurse Queenie was very dismissive, did not allow my mom to fully ask questions, and barely examined my dad’s wound before removing the bandage and saying he no longer needed to return. The appointment felt rushed and lacked proper assessment or explanation. When I went back in to clarify concerns about my dad’s discharge and what we should monitor moving forward, I received the same dismissive response. My parents are older and you would at least expect respect, clear communication, and especially patience. We left feeling unheard and uncomfortable. I sincerely hope Nurse Queenie sees this review and reflects on how she approaches and communicates with her patients. Compassion, patience, and respect are essential in healthcare, and patients deserve to feel heard and properly cared for.”

Janet Cuddy · Google · 13 Feb 2026

“I received support from VHA through Ontario Health at Home. They sent PSWs to my mother when she was in the early phase of dementia and a fall risk. I am very grateful for the help that was offered. While it's true that the PSWs through OHH aren't always there on time, or stay for a full hour, it is because of the demands of their day and the number of clients they see. Throughout the couple of years that VHA helped my mom, they were essential - whether it was for a wellness check when she could still be on her own or, as it was at the end, they needed to work with our private PSW to change, bathe and dress my mom. There are some truly outstanding PSWs on the VHA roster. I am lucky that they could be there to help.ir help.”

VHA Home Health Care

Services & prices

Reviews

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Direct billing — not published

At the clinic

VHA Home Health Care

Services & prices

Reviews

Clinic details

Location

Hours

Direct billing — not published

At the clinic