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Trilogy Long Term Care

★ 3.4 (32 reviews)Scarborough, ON(416) 443-1074

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Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
3.432 reviews · Google

Julie · Google · 1 Aug 2025

“If I could give this place zero stars, I would. What has happened to my grandmother here has left our family deeply concerned and devastated—and I feel it’s important to share our experience so others can make an informed decision. She is currently hospitalized in critical condition after developing a serious infection. Prior to her hospitalization, she experienced seizures that, from what we understand, continued for a while before an ambulance was finally called. When we were notified, we were simply told she was “unresponsive,” with no mention of seizures or that she had been placed in isolation due to a UTI—something the hospital doctor also questioned. We are struggling to understand the decisions made around her care. Unfortunately, this wasn’t the only issue. A few months ago, we noticed her eye was scratched and bleeding. No one had informed us, and we only learned of it during a visit. When we asked about it, staff appeared unsure about what had happened. Another time, she had a deep cut on her finger. We were told she bit herself using her working hand to lift her paralyzed one—an explanation we found very difficult to accept. We suspect it may have occurred during a transfer into her wheelchair, which may not have been done with the necessary care. Again, no one proactively reported the injury to us. These incidents have made us feel that our grandmother’s safety and well-being were not consistently prioritized. As someone who cannot speak for herself, she relies entirely on her caregivers. In our experience, communication was lacking, and we were often left feeling helpless and frustrated. I urge families considering this facility to ask questions, visit often, and stay involved. Our elderly loved ones deserve compassionate, transparent, and competent care.”

Roxane Modeste · Google · 13 Jun 2025

“My dad moved into Trilogy in March 2023. He is wheelchair bound. There have been challenges but when I voiced my concerns, Trilogy staff and leadership have always stepped up and worked with me to assist in the care of my dad. The staff are good people.”

LaVonne Byron · Google · 5 Jun 2025

“My Aunt was on a floor that deals with dementia patients. These patients need special care. From my observation and opinion, this care is not provided due to lack of staff and training. This then leads to negligence and incompetence which is not in the best interests of the patients.”

David Kippen · Google · 28 Aug 2024

“The second floor the stuff is amazing my sister went in there two months ago with dementia these people are angels I was taking care of my sister for 3 years and it got to the point I couldn't care for her any longer I am her younger brother which I am 73 and my sister is 87 this home is a + 10 in my eyes thank you for all your hard work and caring for the elderly”

Lisa Mary Hart · Google · 25 Feb 2024

“Was in Trilogy long term care for respite!! I was shocked by how great the staff was- fourth floor!! I felt clean and safe for the first time in years. I am now on the list to go there permanently.”

Jonathan Fernandes · Google · 26 Jan 2024

“I forgot to add this: we booked an appointment to view this place before we sent my father in law. We showed up - the person who was supposed to give us the your was not there. After 50 mins, they told us they can't give us the tour and they email us the details! This was it first experience with this terrible place! All these reviews are years old. Please do not send your loved ones to this location. My father in law is here and they do not care about the patients. We sent him new clothes and they claimed they needed to do laundry and put tags on the clothes. They didn't give him his clothes for 3 weeks. When we asked they said there was no one to do laundry. Further, after another week they could not find his clothes. He needed water, but no one gave him anything until we showed up and they told us you need to pay for bottled water or else they have a fountain for him to fill his bottle. This man is such and can't fend for himself and no one could give him water?!? We gave him new slippers for Christmas and in the middle of the night other patients with mental struggles came into his room and took his slippers. Not to mention the rude staff. Needless to say, we are working to get him out of here ASAP! please do not send your loved ones here! There needs to be a criminal investigation into this facility.”

Tom Georgiadis · Google · 25 Dec 2021

“My mom, Athena just recently joined the community. She's reluctant at first, but from what I see she is in excellent hands. The compassion from everyone puts my mind at ease. I'm so relieved to have her there. Thank you to all the staff for your kind, compassionate welcome. I'm adding a PS to my first review. At first I was impressed with everyone caring for my mom. Now I really see. When you walk the halls at Trilogy, you walk among living angles. The PSW's, nurses and all staff. Care isn't just an occupation with them, it's a passion. I'm forever grateful and from me and my family we wish you infinite Peace, Love and Prosperity.”

Don Charkavi · Google · 22 Apr 2021

“My wife and I couldn't be more pleased with the care provided to our uncle and cousin at Chartwell Trilogy. We are both health care professionals so we feel we are able to provide a credible review. Friendly caring staff in an organized and clean facility. Both our family members are complex care residents - one with Huntington's disease and the other with Parkinson's disease. What is most important to us is that they are integrated in all activities despite their limitations. The staff does an outstanding job ensuring they see each other regularly eventhough they are on different floors. Don't believe that ALL privately run LTC's provide poor care. Chartwell Trilogy us outstanding on so many levels!”

Tracy Spence · Google · 9 Dec 2020

“My brother with Down syndrome and Alzheimer’s lives on the 7th floor and has the most incredible staff working with him. He is safe and he is happy. I can finally relax.”

Robert Sinclair · Google · 1 May 2019

“I Came here to visit one of my friends parents and I did not know what to expect but I was impressed and I had to comment that all staff are warm and welcoming. I love the fact that it did not smell.”

Clinic details

Location

More in Scarborough

(416) 443-1074

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Accessibility

Step-free entranceAccessible parking

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