We recommend arriving about 10 minutes early for your first appointment to allow time for parking, forms, washroom use, and direct billing setup (if applicable). Direct billing is a courtesy and not always guaranteed. Changing time is included within your appointment.

Intake forms are emailed after booking. If not, please contact us to have them sent. Existing clients: we need an update on your health history annually due to professional college requirements. Receipts/Direct billing: We may request ID at any time to verify that the name matches the person receiving the treatment.

✖️ CANCELLATION POLICY

We kindly ask that you respect our therapists’ time, so please give us at least 24 hours notice in advance if you wish to cancel or reschedule your appointment. You can do this online as long as it’s still over 24 hours. Late cancellations or no-shows may be charged up to the full service fee.

💵 DIRECT BILLING important info

A completed direct billing authorization form is required before direct billing. It is your responsibility to ensure you are set up for direct billing. Some insurers require a doctor’s referral, which may need to be renewed annually. Insurance providers we currently bill to include: Sun Life, Manulife, Canada Life/GWL, Equitable Life, GreenShield, Blue Cross, Cooperators, and others) You are responsible for any fees not covered by your insurance.

Nancy’s existing clients: please email nancy.thaioasis@gmail.com for bookings if you cannot find availability online.