Damian .K · Google · 18 May 2026
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.3241 reviews · Google
5 ★72%
4 ★7%
3 ★5%
2 ★7%
1 ★9%
Apezgirl · Google · 16 Mar 2026
“Wonderful spa experience at William Gray! I appreciated the friendly and knowledgable ladies at the front desk and my wonderful facial from Maria!! She took care of extractions and then soothed me to sleep for the latter part. Pure bliss- *”
Chiara C · Google · 29 Dec 2025
“Very relaxing experience during the holiday weekend. My sister and I both did the thermal circuit as well as massages. The staff was very accommodating and kind despite how busy they were the day we came, thank you”
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Jade H · Google · 28 Dec 2025
“Horrible spa if you were looking to actually have a luxurious, quiet relaxing time. I decided to try this spa since I love this hotel and Maggie Oakes is one of my favorite restaurants. However it is definitely the worst spa I've ever been to. First, the entrance to the spa was tricky and inconvenient and was only accessible from a small random alley behind the restaurant. One of the 2 girls at the reception was nice and took time to give us a tour to the facility while the other girl looked as if she did not want to be there other than to charge us at upon entering. It was very small and other than the average thermal experience, there was nothing special about this place. The claimed "Himalayan-salt room" was nothing but a small room with fake marble and some light room to hang out, it was ridiculous it felt like a scam. The worst part of this experience was that there was a group of people who came after us and they were being super loud everywhere. I could hear them screaming and laughing in the thermal showers while I was in the common relaxing room. Me and my partner tried to ignore it but we ended up having to warn the staff. And despite that, it continued on for hours and the staff did not seem to have done anything about it. Never again, I'll stick with Strom Spa.”Read moreShow less
Cristina · Google · 11 Nov 2025
“It was not worth it! The salt room just feels like a regular room — the salt on the walls doesn’t seem to work anymore. You don’t feel anything at all. The cold room wasn’t even that cold, and there’s no cold pool, so after the sauna you have to take a shower and then go into the cold room just to feel slightly chilled. The steam room smelled awful and felt super gross. I have to say, this was the worst spa I’ve ever been to. If you want a much better experience not too far away, go to Bota Bota instead! There isn’t even a timer in the sauna, so you have no idea how long you’ve been in there. At least the staff were really nice — one star for them, zero for the actual spa. There’s a lot of room for improvement.”Read moreShow less
Melina Gable · Google · 13 Jul 2025
“The thermal experience was relaxing and the perfect way to spend an afternoon. Robes, towels and slippers are provided as well as clean bathrooms and showers with toiletries. Receptionist was very friendly.”
Daphnée Beauchesne · Google · 26 Apr 2025
“My mom and I recently visited Spa William Gray and booked the Serenity Package, which included a 60-minute facial and a 60-minute Swedish massage. We both had a slight preference for the facial — it was absolutely incredible — but honestly, both services were amazing. The spa itself is incredibly peaceful, spotlessly clean, and offers a truly relaxing atmosphere from the moment you walk in. The staff were professional, attentive, and made sure we had a wonderful experience. I would highly recommend Spa William Gray to anyone looking for a luxurious and rejuvenating spa day. We will definitely be back!”Read moreShow less
Sinyee Loke · Google · 2 Jan 2025
“Amazing experience at the affordable thermal circuit. After enjoying the nice steaming room and sauna room, there was a super calming salt room to relax. I almost fell asleep everytime I lay in the salt room. They also provide locker and shower area for your visit. As you can see, the locker is big enough to stuff in all my winter coats and bag. Bath rob and towels are provided. The shower was nice with shampoo, conditioner and body wash provided, including hair dryer. I was pretty satisfied but if you're having dry skin and needed lotion after shower, remember to bring your own as they didn't have lotion provided in the changing room. Front desk are always super friendly and patience everytime I called for appointments or questions. I have been returning from time to time for the thermal circuit as well as massage packages. Great service here.”Read moreShow less
Janna J · Google · 28 Jan 2024
“One of my favourite spas. However I was disappointed during my last visit as none of the light therapy showers were working. I believe this is a great part of the thermal circuit experience. In the future it would be nice to be advised as I called and booked the same day and wasn't let know about this and still paid full price for the services. It was still an enjoyable time, I just would have preferred to come back on a day when all the facilities were working.”Read moreShow less
Trang Tran · Google · 26 Jun 2019