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Spa at Fairmont Empress

★ 4.7 (196 reviews)Victoria, BC(250) 995-4650

fairmont-empress.com

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Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.7196 reviews · Google

Patricia Pasqualini · Google · 13 Jul 2026

“Very relaxing atmosphere. I had the pleasure of receiving a deep tissue massage with Taya. It was phenomenal. Very professional and every issue was addressed. Very intune with what my body needed. Amazing experience.”

C J · Google · 4 Jul 2026

“I had the best massage I’ve had in ages today at the Willow Spa at The Empress! Jessica was fantastic; perfect pressure and technique. I highly recommend her and can’t wait to go back again.”

dawn hastings · Google · 7 Jun 2026

“Great amenities at this spa and the staff was so friendly. We loved the layout for the waiting area and ease of access to the pool. We also appreciated the separate steam room and sauna, which made us feel very comfortable using each. The facilities were impeccably clean as well.”

Laura Skosnik · Google · 16 May 2026

“I had such an amazing experience with Vaiya. From the moment I arrived, she made me feel comfortable and completely taken care of. My facial was incredibly relaxing, but what really stood out was how knowledgeable and attentive she was throughout the entire treatment. She took the time to understand my skin concerns and customized everything to what my skin needed. My skin was glowing afterward and felt so refreshed and hydrated. You can tell Vaiya genuinely cares about her clients and loves what she does. I left feeling relaxed, confident, and already looking forward to my next appointment. Highly recommend booking with her if you want both results and a wonderful experience.”

Victoria Cox · Google · 22 Mar 2026

“I had a 60 minute relaxation massage yesterday and Vanya was my service provider. This was the most magnificent massage that I have ever received- truly sets the bar for me. Vanya is excellent at her profession. This experience really made my weekend trip. Thank you so much.”

Robin McIntosh · Google · 27 Feb 2026

“I had the pleasure of being treated to a brightening facial by Vanya. I recommend her highly. She explains what she's doing so you are prepared and has a lovely calm nature that creates a serene environment. Her touch when applying the treatments or massaging neck, shoulders, hands and feet is almost like choreography. No random moves, just a flowing rhythm with the perfect balance between firmness and gentleness. Everyone there was lovely. Thank you all.”

Alla Grigorenko · Google · 24 Feb 2026

“I love this place. Many thanks to the staff. They are always very polite and attentive. My body and I are very grateful after the spa massage and sauna.”

Amy Jensen · Google · 28 Dec 2025

“Had a great experience! We booked two 90 min sessions with Vanya, where we got a facial and a massage. She was great. We had a great, non-pushy/hard-sell conversation about skin care and she was very kind. Would definitely book with her again. We also enjoyed the amenities. There are private lockers, shower rooms with changing areas, and separate washrooms. In the women’s locker room there is a sauna and a steam room, too, which were both fantastic. From the spa you can access the hotel pool and hotel whirlpool through a private door. Overall, a great experience!”

Jorge C · Google · 27 Dec 2025

“The staff are top notch! My RMT therapist Anna was professional and effective in technique. I enjoyed the facilities although the mineral pool is small and in need of upgrades. The sweetest gesture that really made the service so special was the birthday card from the staff. I felt so pampered and well taken care of by the team. Thank you!”

Thomas Kyle · Google · 11 Dec 2025

“I have been lucky enough in my life to have been to many spas and in several countries. Today’s experience was top notch from start to finish. The reception desk staff were lovely and greeted me warmly. They provide a lovely atmosphere with ice tea and a warm compress. I was then given a quick tour of the lovely facilities and made my way to the change room. Big shout out for actually providing robes that fit men - trust me it’s rare. I waited in the lounge area for my aesthetician and again the facilities are gorgeous. I was taken up to the treatment room by Vanya where I was greeted by a dimly lit and awesome smelling room with calming music in the background. The bed itself is warm and perfectly positioned to make you as comfortable as possible. I had requested the Vitamin C facial with cooling eye treatment and a warm foot treatment as well. The facial was spectacular — one of the best I’ve ever had and I could see the benefits right away. The cooling eye treatment made the area around my eyes feel and look great. Tbh I didn’t notice much from the foot treatment- it seemed quick and yes it felt nice but I’d probably skip it next time. Request Vanya if you can she was great.”

Clinic details

Location

More in Victoria

(250) 995-4650

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At the clinic

Accessibility

Step-free entranceAccessible parkingAccessible washroom

On site

Washroom on site

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