A C · Google · 28 May 2026
Southarm Massage and wellness center
★ 4.7 (104 reviews)Richmond, BC(604) 370-3985
Next openingToday · 10:55 AM7 openings free today
Typical price$120–$165half of 49 listed prices, on $60–$270
Care offered2 disciplines57 services · 11 practitioners
Last checked4 hr agoopenings, straight from the clinic’s booking calendar
1 note from the clinic before you book1 note before you bookReadHide
Please note that we do have the 24-hours cancellation policy. No show or Cancellation within 24 hours may result charge at full cost. Thank you!
About the clinic
Southarm Massage and wellness center is an acupuncture and massage therapy clinic in Richmond. The catalogue lists 56 bookable treatments across a team of 11 practitioners, and the clinic is open seven days a week. Their front desk direct-bills ICBC.Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.7104 reviews · Google
5 ★86%
4 ★6%
3 ★2%
2 ★2%
1 ★4%
Angela Luo · Google · 10 Apr 2026
“Thanks Marco for the great experience! I tend to be very ticklish and squeamish when it comes to massages, but not once did I feel uncomfortable. Very calming and relaxing experience and my shoulders feel extremely light and mobile. Definitely will book with Marco again. Spectacular job 👍👍👍”Read moreShow less
Ethan Wong · Google · 10 Apr 2026
“Marco, you were fantastic! Very professional and thoroughly helped me to feel relaxed to the point I fell asleep twice! As a lifter and really anyone who needs a nice deep message, I would highly recommend! Easy 5/5”
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Sarah Lavin · Google · 9 Dec 2025
“Had an RMT treatment with Vincent. He was very professional, however I asked several times that the treatment be focused on my lower legs, especially my ankles, and only ended up with 15% of the treatment on my lower legs, and about 20-30 seconds on each ankle. Would have appreciated to be heard more.”Read moreShow less
xl ai · Google · 5 Nov 2025
“My name is Elina, as a registered massage therapist, I take great pride in providing professional, respectful, and attentive care to every client. I’m passionate about my work and continually strive to grow and improve in my field. The internet is not beyond accountability—everyone should take responsibility for their words and actions. I truly appreciate the trust and support from all my clients.”Read moreShow less
Navi Samra · Google · 4 Nov 2025
“Southarm massage is one of the best massage therapist clinics i have been too… they communicate so well, their massages are amazing and relaxing. I have been to multiple clinics and this is far my favourite; my husband and I have been going here for the last 2 years and have many family and friends who also attend to this clinic.”Read moreShow less
John Park · Google · 26 Oct 2025
“I was glad to find a same-day opening after a 5-hour flight from Toronto and booked to address calf cramps and back tightness. Booking was easy, and my session with Elina was fine overall, though not particularly stellar. The main issue came afterward with direct billing. I have primary coverage with Sun Life and secondary with Canada Life(under my wife), which I’ve used here before without problems just last month. This time, Elina said she could only process the primary because the secondary “wasn’t in my account” and then refused to input it, saying she didn’t have time since her next client had arrived. I ended up having to pay and submit for reimbursement myself. I would understand if processing the primary coverage took time but it took her literally less than 60 seconds to look me up and process. I had waited for her to come back to the lobby after my session longer than it took her to process this. While I think the therapists work hard, the clinic’s time management and professionalism really need improvement. I would’ve preferred they just didn’t show openings if there wasn’t enough time to handle clients properly. I would've even preferred her to cut my session short by saying something along the lines of: "being short on time we'll continue the other area of concern in a follow up visit", and having the time to address my concerns fully instead of a wham bam thank you ma'am type of massage service. Edit Oct 26: Thank you very much for your response. Correct that I booked under a different account (my mistake) but the delay Elina had in correcting my booking was a quick 5-10 second looking up my name in system. She didn't even need my primary insurance because it was already in system. My account even reflect this most recent appointment which I suspect is from the swap Elina made to correct my booking. Seems concerning that valid feedback from a long time client (since your opening in 2020) is being deflected by pushing the responsibility to the client. Couple things: 1. Your team should be able to smoothly transact the insurance payment portion if direct billing is advertised. Also, its funny your solution to a smoother experience is to submit insurance info online when there is no option to input your insurance info. Your booking system is simply: Choose the service -> Choose the date & time. -> "Thanks for booking!" with a "book more" or "whoops don't book that" option. (see photo) 2. Look to better manage time for the session bookings you offer. Why are you referring to this as though ensuring full massage time paid for is in conflict with transacting payment properly? Likely since your therapists have tight bookings despite also acting as receptionists. Can you either space out your appts or hire a receptionist? 3. Clarifying that this was not a new secondary plan. This was used prior with Kelvin helping set this up on my account - please see photos with details. 4. Take accountability. Notice how in your response that despite your "difficult call" you had to make, there is lack of any apologetic messaging. Sorry to say that despite trying to give you benefit of the doubt from my wife who no longer visits you anymore, I also will no longer be coming by. You double charged her insurance and said she can either take store credit as a refund or take it up with the insurance provider herself.”Read moreShow less
Elham kazemi · Google · 5 Oct 2025
“I had a massage with Paolo and it was a great experience. I liked his personality, professionalism and dedication.I will definitely come back again.”
Allen Engst · Google · 12 Aug 2025
“It's a nice location and Yan Ma has been fantastic at helping with neck strain and tension issues. I highly recommend!”
Ruby Jones · Google · 12 Aug 2025
“Paolo is the best RMT I’ve ever been to. He really listen to what’s going on with my body and always find the spots that need attention. I leave every appointment feeling so much better, and the space is always calm and comfortable. Highly recommend!”
Clinic details
Location
More in RichmondOpens today at 7:00 AM
Hours
- Mon – Sun
- 7:00 AM – 8:45 PM
Free today
7 openingsVincent shuoxin WangMassageFrom $88 for 30 min — the lowest massage therapy price shown for this clinic.10:55 AM1:35 PM
Dr. Danzhu MowatAcupunctureFrom $60 for 30 min — the lowest acupuncture price shown for this clinic.2:45 PM3:45 PM
XiaoLian ( Elina) AiMassageFrom $88 for 30 min — the lowest massage therapy price shown for this clinic.4:10 PM
At the clinic
Accessibility
Step-free entranceAccessible parking
Parking
Free parking lotFree street parkingPaid parking lot
Payment
Credit cards acceptedDebit cards accepted
Reported to Google. Ring ahead to confirm.
What this clinic asks of you
Booking and fees
Advance notice to cancel1 day
No show or Cancellation within 24 hours may result charge at full cost.
Health and safety
Mask required
All the Therapists and clients who are inside the clinic will be asked to wear the mask at all-time in the common area as one of our enhanced Coivd-19 safety protocols.
Read from the clinic’s own words. Confirm when you book.
