Rockcliffe Long Term Care Facility

★ 3.0 (27 reviews)Scarborough, ON(416) 264-3201

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Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
3.027 reviews · Google

diddy blud · Google · 22 Feb 2026

My grandma goes here, and whenever I see her she tells me how well she's been treated.

Liza Vora · Google · 30 Oct 2025

Staffs are very good and caring towards the residents.

Anna Karin Kemenceceken · Google · 12 Oct 2025

My husbands mum is here and shes being very well cared for and is always enjoying the staff and activities. Obviously institution menu is not the best but they do the best they can and they seem to really sincerely care of the residents Especially Corrine, Mina, and Michelle was absolutely amazing Tammy loves you all thank you for taking such good care of her for the past 3 years. Our mum is well taken care of with respect and dignity.

Sha R · Google · 8 Apr 2025

If you don't love your family, this is the place to bring them. Staff make mistakes with food and medicine. They don't change diapers. They leave people sitting in wheelchairs for hours even if they're begging to lie down. Go to the 2nd and 3rd floor, you'll see ppl in wheelchairs lined up, neglected and sad looking. Rooms aren't cleaned daily or weekly. I've seen specific pieces of trash stay on the floor, for many days. If you bring a loved one here, you need to stay on top of things like their medicine doses, dietary guidelines coz the staff are very neglectful.

Billy Stevenson · Google · 16 Jan 2024

I was there for a viewing For my mother People were sitting in the hallways in wheelchairs God knows for how long in soiled diapers the smell was so bad I couldn't stop Throwing up and ran out Staff should be arrested For elderly abuse for elderly abuse

Tina M · Google · 23 Feb 2022

I find the staff go above and beyond what's required. They are family to our loved ones during this pandemic. Thank you Rockcliffe Care Community.

Johan Aaron Gruntke · Google · 28 Sept 2020

My mother complained about her respitory issue for three days before they found her unconscious..... sent her to Scarborough General where a week later I had to make the decision to take her off the machine that was breathing for her. #RIPLinda

Kathryn Slade · Google · 13 Jun 2019

This place is disgraceful. Poorly maintained, overcrowded, patients sitting for hours in hallways, no private space. The washroom in my sister's room doesn't have a washbasin; you have to leave the toilet room and wash hands in the basin in the patient's room. Even as you enter the front door the steps are broken, cigarette butts around. So bad I don't know how this passes inspection. This is no way to treat vulnerable seniors. I would not give it a star at all if I could do so.

Mila Neskovski · Google · 14 Jan 2019

My mother is in a semi room. Her roommate is so sick the room is quarantined the staff enters the closed door only with protective gear and yet my mother is still locked up in that room with her without any protection. When I discussed my concerns with the administration they told me they had no recourse as they have no space. Deeply concerned daughter

Bunny Xo · Google · 15 Jun 2015

Older building. Run down appearance. You often see rows and rows of older people in wheelchairs just sitting in the hallways for hours at a time (go to floor 3, or floor 2). They just sit there, asleep, in pain, uncomfortable. No stimulation. Staff seldom clean rooms, and bedding daily. We've observed specific bits of trash remaining on the floor for 4-5 days. Regardless of if a person is in pain/sick etc, they are forced to sit in a wheelchair everyday. Diapers are changed once or twice a day...staff have to be begged to change it. Staff can make mistakes with medication and dialysis, so family members should be aware of specific medical directions, medicine etc Tips: bring your own tv, pay for cable..whatever to keep your elderly loved one entertained. Staff are pretty clueless overall. Older filipino male nurse on 3rd floor is awful.

Clinic details

(416) 264-3201

Open today until 7:00 PM

Hours

Mon – Sun
8:30 AM – 7:00 PM

Direct billing — not yet checked

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At the clinic

Accessibility

Step-free entranceAccessible parking

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