Rachel Thanenthira · Google · 30 Jun 2026
Primacy - Queen's Quay Medical Family Health Organization
★ 2.4 (232 reviews)Toronto, ON(647) 827-9200
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.2.4232 reviews · Google
Shannon Noonan · Google · 20 Jun 2026
“Jennifer (I believe front desk) went above and beyond for me today. She was helpful, responsive, and made a challenging situation much easier to navigate. Her customer service skills and attention to detail did not go unnoticed! Thank you, Jennifer!”
Marina Abud · Google · 2 Jun 2026
“I am extremely disappointed with the experience I had with the front desk staff, specifically Kate. I called regarding a medical exam that my doctor instructed me to repeat, and I was simply trying to understand the next steps. Instead of receiving support and guidance, I was met with impatience and a rude attitude. Kate seemed annoyed by my questions and made me feel like I was inconveniencing her for seeking clarification about my own healthcare. Patients often call medical offices because they are concerned about their health and need assistance. A little empathy, professionalism, and patience go a long way. Unfortunately, that was not my experience.”Read moreShow less
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Amy XH · Google · 18 Apr 2026
“I have thankfully had only positive experiences here. The front desk staff have been great. They got me in when I needed an emergency booking and even looked after my toddler once when I wasn’t able to have her in the room with me. My physician Dr Parvez and nurse practitioner Mia are both caring and kind. Thank you!”Read moreShow less
Menaka Perumal · Google · 16 Mar 2026
“Totally disappointed in the process of booking an appointment & requesting on blood work.inspite of calling the front desk 2 weeks in advance for the mail request on blood work & called them again after a week to remind on the same, But the response from the staff was the Dr has not replied. I had to call them thrice just for a mail. I finally had to cancel my appointment because I haven't received any mail for the blood work. A total negligence & lethargic work of a staff has lead to patient's frustration & disappointments. I never believed the reviews until it happened to me. Will the management look in to this & take necessary steps in concerning their patients & staff's job responsibility?”Read moreShow less
Mahira Khan · Google · 11 Feb 2026
“I am disappointed with my experience with this clinic. During a phone call, the staff told me that I must either book an appointment with Dr. Parvez or pay $30 for my child’s immunization. There was no clear explanation for this charge, and it felt like the clinic was more focused on money than on patients’ needs. This kind of approach can delay important vaccinations, and in my case, it could even lead to my child facing suspension from school due to incomplete immunization records. This is very concerning for any parent. Children’s health should always come first. The clinic also needs to work on improving the behavior and communication of both doctors and staff, so patients feel respected and supported. I hope they take this feedback seriously and improve their services.”Read moreShow less
Mahyar Anklesaria · Google · 5 Feb 2026
“I have been a client at this clinic for many years. The front desk has always been very helpful and patient, especially in making appointments to suit my schedule. And Dr. Ho-Le is the best in my experience. Thoughtful, listens, explains, recommends solution(s). And follows up if needed. Can’t ask for more.”Read moreShow less
Alex Tower · Google · 16 Jan 2026
“Dr. Zahra Jamal is an exceptional physician—kind, compassionate, and truly understanding. I’ve been her patient for many years and have consistently received excellent care. The front desk staff are always so sweet and helpful, and they go out of their way to assist whenever they can.”Read moreShow less
Em · Google · 22 Oct 2025
“Dr.Bismil is one of the worst doctors I’ve ever come in contact with. I left to get food from the store next door since I had already been waiting 19 minutes for her, and when I got back she started arguing with me infront of other patients and front desk staff about how she had to wait 5 minutes for me and how I don’t answer emails from staff, etc. After some back and forth, and me asking if we were still having a follow up, she proceeded to continue to argue with me while in her office. During the appointment, she got visibly shaken/emotional and refused to answer questions in regards to diagnosis’s she gave me back in April. She is extremely biased as well. Rudest doctor ever and the front desk is just as bad. Front desk said they can’t do anything about complaints either. The low reviews now make sense. Should’ve saved my time instead of booking this follow up, and someone that emotional should never have a license.”Read moreShow less
Kas Sangani · Google · 8 Oct 2025