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Pinpoint Physiotherapy & Health

★ 5.0 (135 reviews)Nanaimo, BC(250) 591-3730

pinpointphysio.ca
Next openingToday · 5:30 PM3 openings free today
Typical price$103–$155half of 33 listed prices, on $68–$230
Care offered4 disciplines55 services · 6 practitioners
Last checked20 min agoopenings, straight from the clinic’s booking calendar
5 notes from the clinic before you bookRead

For existing clients, you’ll be prompted to re-enter your credit card the next time you book as part of a payment system update.

1 — Coming in for IMS, Acupuncture, Pelvic Floor treatments or Injection Therapies? Not all therapists provide all services. Contact us so we ensure you are with the correct practitioner.

2 – Book at least one follow up appointment with the same physiotherapist now. Otherwise it will be very challenging to get back in. If you cannot find availability or require assistance, please call reception at 250 591 3730

3 – Payment: If you are a new ICBC, Worksafe, or First Nations client we highly recommend contacting us with your claim information before your appointment so we can check your coverage. Otherwise you may have to pay out of pocket.

4 – Credit Card Details: All new patients must provide credit card details at checkout. Your details are kept private and will not be used until you incur fees on your account. If you require assistance- please call reception at 250-591-3730.

About the clinic

* Important things for new clients:*

Services & prices

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
5.0135 reviews · Google
5 ★97%
4 ★2%
3 ★0%
2 ★1%
1 ★0%

Scott Littlejohn · Google · 27 Jun 2026

“So glad I found Dr. Kelly Robertson at Pinpoint. I try to stay very active as I age, but my old sports injuries required some specialized treatment to allow me to continue cycling and hiking without pain in my knees and one hip. Starting with a consultation appt., Dr. Robertson, reviewed my X-rays, and walked me carefully thru the reasons for advising a cortisone injection for my painful hip bursa which was then scheduled and she explained perfectly what to expect for results. As hoped, that injection bought me the short term pain relief to allow my body's own healing process to occur. The hip issue successfully dealt with, a different treatment was to be used for the osteoarthritis in my old basketball knees. Again guided by X-ray analysis, Dr. Kelly agreed I was a good candidate for PRP injections (Platelet Rich Plasma), which is a safe and non invasive procedure where a small amount of my own blood is withdrawn, and then the vials spun in a centrifuge to separate out the red blood cells. Then my Platelet Rich Plasma, using ultrasound, was carefully re-injected into the exact places of my knee joints where the X-ray showed the arthritis was worst. I arrived to the appointment with knee pain in every step, and an hour later (the centrifuge process is what takes the time), I walked out pain free! That was two months ago, and continues! PRP injections provide some cushioning effect as well as creating and environment within the joint where the body's own healing process is enhanced. The relief typically varies from patient to patient, but generally continues to improve for 3 months and then the positive effects last up to a year, and can the treatment can be repeated. And subsequent treatments - if effective initially- are often longer lasting. Since the treatments, my life has changed for the better, big time! I took comfort in reading the Mayo Clinic's large clinical study before deciding to consult Dr. Robertson for treatment - do your own research. As for Dr. Kelly Robertson, I had total confidence in her - very thorough in her diagnosis and recommended treatments, she's insightful and makes sure you have an understanding of the treatment recommended. She has a manner that puts you at ease. And as for the drawing of blood & injections- her technique was better than any gifted dentist I've been to in my 71 years of life! Thank you Dr. Kelly, I'm back to enjoying life again!”

Karin Kronstal · Google · 13 May 2026

“So I have been going to Pinpoint for almost ten years, seeing Joe Box, and while he is excellent I never bothered with the google review because Joe is busy enough as it is! But he is away so I saw Leigh today and they were great, and possibly less busy just because they are newer to town. So if you are looking for an awesome physio, check out Leigh.”

Lily · Google · 11 Apr 2026

“Great experience with Dr. Robertson today. She was very friendly and knowledgeable. She had my x-ray results of my knee and pulled up my CT scan from the Nanaimo hospital. I received an ultrasound guided Cortisone injection. I had 100% relief when I left. Very impressed.”

Jim Snidal · Google · 11 Feb 2026

“Professional service provided by Kelly! Kelly was very thorough in explaining my treatment options and details of my procedure. Kelly performed my procedure with care and attention. I recommend Kelly and Pinpoint Physiotherapy. Thanks to Kelly my lower back pain has improved immensely.”

Jan Laffin · Google · 12 Dec 2025

“Dr. Kelly Robertson is fantastic. She is highly professional, communicates clearly, and genuinely listens. I felt heard and respected throughout my appointment. She is also very personable, which immediately put me at ease. I would highly recommend her to anyone looking for thoughtful, patient-centred care.”

J Ferguson · Google · 2 Dec 2025

“Kayla Larson is simply the best! She fixed me when I thought all hope was gone! Pinpoint is such a great clinic! Everyone practicing there is top notch and the staff is friendly and goes above and beyond to accommodate and get you in when you are in need. It’s my go to! I highly recommend!!”

Jackiegoheen26 Goheen · Google · 28 Nov 2025

“My experience at Pinpoint Physio with Kayla has been so positive for both my physical and mental health. I appreciate the shared values of optimal health and wellness. Kayla is an expert in physiotherapy and has made an incredible difference in my fitness goals. I recommend her to my family and friends. I always look forward to my appointments.”

Arlene Blackwell · Google · 25 Nov 2025

“I chose Pinpoint Therapy in Nanaimo for my rehabilitation after my total knee replacement I was very impressed with the office and staff. Ample parking was a bonus, friendly front staff and a clean and bright office I am so pleased Kayla Larsen is my therapist. Before my surgery I was told by many friends that if you like your therapist they are not doing their job. In other words, to get results you need a drill Sargent . In my opinion there is nothing further from the truth. After my surgery I felt broken and depressed. I did all of my exercises but felt like I was going nowhere fast. Kayla is an excellent therapist but she also has a way about her that she can sense when you also need that boost, more confidence and even a hug. She is so energetic and truly concerned about how you are really doing, mentally and physically . I actually feel more confident about my progress when I leave after my treatment. It has been an interesting journey for me. I had no idea that therapy was not just about getting my new knee to work but to tell myself I am doing okay . I look forward to the day when my therapy at Pinpoint is complete, but I will never forget the true kindness I was shown Thank you”

Johnny ZZZ · Google · 24 Nov 2025

“Kayla is an exceptionally professional and knowledgeable physiotherapist. She is kind, patient, and always communicates in a way that makes you feel understood and supported. Her treatments are highly effective, and I truly feel the difference after each session. I’m very happy that Pinpoint has such an amazing therapist on their team. Highly recommended!”

Katherine Lord · Google · 26 Aug 2025

“Sometimes you just go to a place and just feel so welcomed. I’ve been to many healthcare practitioners over the years, but I was blown away yesterday with my first experience at Pinpoint . First off I was greeted by Alex who is just so lovely and friendly. She clearly loves her job and made me feel very welcomed, and then I saw Dr. Kelly Robertson.. what an absolute gem and super professional, I felt very safe in her capable hands to get the hyaluronic acid injection for my knee. Hopefully I don’t need many repeat treatments But if I do, I look forward to going back there for sure.. In fact, I think I might move over there for my other Physio and stuff like that. Highly recommend!”

Clinic details

Location

More in Nanaimo

(250) 591-3730

Open today until 7:00 PM

Hours

Mon – Fri
7:00 AM – 7:00 PM
Sat – Sun
Closed
Alert me about any opening here

Direct billing

This clinic says they bill:

ICBCWorkSafeBC

Free today

3 openings
Leigh WilcoxPhysiotherapyFrom $68 for 15 min — the lowest physiotherapy price shown for this clinic.5:30 PM5:45 PM
Dr. Kelly RobertsonNaturopathicFrom $115 for 30 min — the lowest naturopathic medicine price shown for this clinic.6:45 PM

At the clinic

Accessibility

Step-free entranceAccessible parkingAccessible washroom

On site

Washroom on site

Payment

Credit cards acceptedDebit cards acceptedCash only

Reported to Google. Ring ahead to confirm.

What this clinic asks of you

Booking and fees

  • Credit card to book

    For existing clients, you’ll be prompted to re-enter your credit card the next time you book as part of a payment system update.

Getting seen

  • No referral needed

    A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.

Read from the clinic’s own words. Confirm when you book.

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