Charif El Kanawati · Google · 19 Dec 2025
“I received a 5 star service from Luca”
New Look Eyewear
★ 4.0 (192 reviews)Montreal, QC(514) 908-0011
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.0192 reviews · Google
Ayan M · Google · 11 Sept 2025
“Made an appt 2 weeks ago in person, saved it in my calendar and took a picture of the date/time (3pm) on their given card just to be safe. I get a call day of saying that my appointment was an hour ago (at noon) and that I missed it. The person over the phone goes back and forth with me insisting on which time was correct, deflects by saying the mistake was done by their colleague and that nothing can be done to resolve the issue today and couldn’t give me concrete solutions. Only told me that I won’t be charged for missing the appointment?! I work nights, so taking the time to make an appointment in person just for this to happen comes at a great personal cost. Unfortunately I won’t be returning.”Read moreShow less
Dee Luscious · Google · 30 Jul 2025
“Made a last minute appointment for an eye exam hoping to get new glasses. The quality of service was outstanding! Dr Boisjoly was respectful and answered my numerous questions clearly, using explanations tailored to my level of understanding. The staff was courteous, patient and attentive. Despite the wide selection, I could not find THE one for me. I was not pressured into buying anything and was suggested a wide spectrum of options. A great experience overall!”Read moreShow less
All 10 reviews →Show fewer
Peter Wolf · Google · 19 Jun 2025
“Wow after many attempts to get glasses in 5 different places, the results here left me wondering what magic this place has that the others were lacking. The glasses i just received from them are so much better than I could have expected. I had a serious eye injury over a year ago and had accepted that I would never see properly again. Now I can’t believe how good my vision is. Thank you thank you thank you”Read moreShow less
Genie · Google · 8 Nov 2024
“I visited this branch for the first time because they had the earliest available appointment for my eye exam, and I left extremely satisfied with their services. The optometrist was kind, and the optician was patient and helpful. I decided to try contact lenses for the first time, and it was worth every penny. The optician, her name is Charlotte, if I read her name tag correctly, was incredibly patient in showing me how to wear them, even though I was quite anxious. We had multiple follow-up appointments to explore different options, and I’m very happy with the final choice.”Read moreShow less
Paula Mendoza · Google · 14 Mar 2022
“The worst customer service in general! I bought my glasses and they took more than one week, and they have excuses for everything, COVID-19 time, I would love to know latter what they would be their excuses. Please ready the reviews before you buy your glasses at New Look chain. It can be your worst decision”Read moreShow less
John “Otter” Clark · Google · 19 Feb 2021
“For 3 months they were giving me the wrong prescription of contacts. They then told me after giving me the wrong box for the 4th month that they would only make me pay half price for my next box. 4 times this place has messed up. I will never go there again. Disgusting service with no respect. Staff don't speak English and tried to charge me twice until I showed him the banking app and told the punk I will not pay again. Learn your dam job”Read moreShow less
Roysito · Google · 20 Sept 2018
“I accidentally gave a bad review to this branch but it was a mistake on my part. I meant to give that bad review to the Jean talón branch, I had a horrible experience there. But this branch is actually really good, the clerk was super helpful and took the time to show me lots of frames and I ended up ordering my new glasses there. I would totally recommend this branch.”Read moreShow less
Dave Thomlison · Google · 12 Apr 2017
“Not sure if all these reviews are warranted. I've gotten two pairs of glasses here, both times were fine. Earlier this evening I received very fast, courteous service from the employees, who even made sure we received all available deals. They were patient and professional.”Read moreShow less
Lukas Niklaus · Google · 11 Dec 2013