MSKcentre: Chiropractic

★ 4.3 (391 reviews)Waterloo, ON(519) 603-0651

WSIB direct billing
Next openingToday · 11:10 AM1 opening free today
Typical price$80–$135half of 16 listed prices, on $45–$500
Care offered2 disciplines20 services · 5 practitioners
Last checkedless than a minute agoopenings, straight from the clinic’s booking calendar

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.3391 reviews · Google

Mohamed Raouf Abdelkader · Google · 31 Jul 2026

I am writing to leave a complaint regarding the reception staff at the fracture clinic. The doctor requested my follow-up appointment be scheduled for 5 weeks out, but the staff scheduled it for 6 weeks. When I asked to move the appointment just two days earlier than the 5 weeks point, they insisted it had to be exactly 5 weeks, hiding the fact that the doctor was actually unavailable that week. They were dishonest and rude about the situation. Furthermore, when the manager (I believe her name is Kelly) came to speak with me, she was unprofessional and asked "how can I help you" in a rude manner. She refused to listen to my side of the story and foolishly accepted her staff's version of lies. While Doctor Stevens and the nurses were wonderful, the reception staff's behaviour severely impacts the clinic. They certainly need to be swept out.

Alison Pickett · Google · 28 Jul 2026

Beautiful clean facility. Mostly friendly staff. I had a young guy teenager at the front desk. Not really personable. The dr was amazing. No wait time . Very thorough. Highly recommend

melanie maier · Google · 29 May 2026

Got an email regarding appointment. For a day and time. I Showed up for appointment and was told my appointment was for the following day. Reception told me nope it was for the following day. I had to dig out my phone and find the email. All with a broken wrist. Not a very positive experience for my first visit. They were able to fit me in that day. So I’ll give 2 stars. EDIT : stopped in the clinic today and talked to a receptionist who was clearly not paying attention to what I was saying. Kept telling me I didn’t have a surgery date when I clearly know that I do. She kept saying I don’t see anything here. Then she finally asks me how to spell my last name, then calls me by not by my first name but by some other name. She obviously was In someone else’s file. Finally she finds my file, tells me she will be right back. In the meantime the nurse that was there during my appointment comes to the reception area and I asked her the questions I was trying to get answers to. She answered my questions in a professional manner. The front office need to be more focused and professional. If they don’t know the answer to a question or can’t answer the questions say that, be professional and say I’ll try and get someone who can answer those questions. It’s not rocket science people. Back to one star zero if I could.

Heather Wood · Google · 27 May 2026

The doctor had a great bedside manner and everyone was really friendly it was a quick in and out and he reassured me that I will heal on my own. But he gave me a wrap just in case. It was a great experience thank you Dr Stevens

Katie Wood · Google · 20 May 2026

The drs need to stop getting defensive when you question things or repeat things that you were told by another doctor. It took so long to be taken seriously for my ankle years ago and I ended up needing surgery. This time I came in for my shoulder I didn't expect it to still be injured in the way of needing surgery. Though the doctor I saw got defensive and dismissive as soon as I was like I was told a not b. I also would like to point out regardless of age you can tear ligaments or tendons or muscles or tissue. We need to stop writing off injuries as "you're to young to have this" even if it's meant as light hearted it's not it's dismissive and outdated. Seriously 😒 how disappointed I was considering I actually thought it was ok up til that point. Maybe also explain why you don't think there was an initial type of injury instead of just saying I'm a surgeon trust me. Surgeons are amazing and needed but they aren't perfect. It's never good to just trust blindly and if I was told one thing and then it turns out not to be this thing if you don't explain I'm going to doubt it especially since it was a couple months from the injury to the ultrasound and even longer to see the dr after the scan. Though you're not "to young" to have serious injuries just because "typically" they mostly happen in older people.

Joy Webster · Google · 9 Apr 2026

This warehouse is poorly designed from outside signage for parking, to the vast lengths of warehouse style ibrerior spaces ro cover for patients with mobility issues which are the great and butter of a Orthopedic surgical group, and the attached money making therapies also housed inthe same vast complex. No accommodations for person with cane trying to get ID at reception and then go through the entire ID info. I was unable to balance, " sorry no chairs" or mobile registration to bring to a waiting room bench. The foot surgeon had rptriple bookings for sane time slot, never introduced himself, assisted me up onto exam table. Dismissed my case after 6 minutes, wouldn't answer questions. Left the appointment with my xrays open, my personal file on paper on desk, and me perched on exam table. Zero staff around to assist. No one except a Downs syndrome male walking patients to be rooms. I had to wiggle my way off the table, redress my feet, pick up my chart, and turn off the computer showing my xray, so my personal info wasn't there for next patient. I turned in my chart at that registration desk, and said everything was left open, and no one came. Told to have a nice day. SOOO not a warm reassuring place for healthcare. Looks and feels like a factory.

Connie Roy · Google · 19 Mar 2026

My concerns regarding the lack of communication following my daughter’s recent foot surgery. After the procedure, we had several important questions about her recovery and care. Unfortunately, the nursing staff were unable to provide answers and advised us to wait to speak with the doctor. We were then informed that the doctor is unavailable due to an upcoming vacation and is too busy to address our concerns. Two days we had to wait to even speak to someone who still couldn’t give answers. This experience has been very frustrating and disappointing. As a parent, it is extremely important to have clear guidance and reassurance after a surgical procedure. Being left without answers during this time feels unprofessional and concerning. I believe there are reasonable ways to ensure patient care is not impacted during busy periods or absences. For example, having a receptionist or staff member collect patient questions and relay them to the doctor, with follow-up responses provided via phone or email, would greatly improve communication and patient support. You would think this would already be in place.

MTN · Google · 13 Mar 2026

Dr. Stevens from MSK Centre performed my left ankle subtalar fusion surgery in November 2022. To say that he is a fantastic surgeon would be an understatement—he truly deserves a 10-star review rather than just five. Dr. Stevens took the time to thoroughly explain all of my options, including the pros and cons of each approach related to my ankle, potential surgery and the recovery process. He was honest, straightforward, and provided the facts I needed in order to make an informed decision. In addition to his expertise, he has a wonderful personality. He consistently made me feel comfortable, answered all my questions, and always had me laughing at my appointments. I’m very grateful for the care I received from Dr. Stevens and I would highly recommend Dr. Stevens to anyone needing ankle surgery. Dr. Stevens is one of kind.

Silvijo Phan · Google · 5 Mar 2026

Great place. Friendly stuff, great doctors. Dr. Christopher Geddes and Dr. John McCuaig are so compasionate and understanding doctors. Only thing is I bought knee braces "Unloader" from MSK, it did not do anything for me. Read another people reviews, many negative reviews. It is not cheap stuff. My mistake, should do research about it, before I bought it. Other than that MSK centre is great place, and I highly reccomended it. Way to go.

Ольга · Google · 8 Dec 2025

I’d like to share my gratitude for Dr. Mike Frey, the chiropractor at this clinic. He is very knowledgeable and always tailors his treatments to each patient’s needs. What makes him stand out even more is his wonderful sense of humor—he has a way of lifting your spirits, even when you’re dealing with chronic pain. Beyond his expertise, he’s genuinely caring and supportive, which makes every visit feel reassuring. The reception team is equally fantastic. They’re welcoming, kind, and always go the extra mile to help. Together, Dr. Mike and the staff create such a positive and friendly atmosphere that visiting the clinic is always an enjoyable experience.

Clinic details

(519) 603-0651

Opens today at 7:00 AM

Hours

Mon – Thu
7:00 AM – 7:00 PM
Friday
7:00 AM – 4:00 PM
Sat – Sun
Closed

Before your visit

Forms to complete beforehand

If you want to save time on your first visit, please fill them out online or print the patient forms below, fill them out, and bring them with you to your appointment.

Direct billing accepted

This clinic says they bill:

WSIB

Free today

1 opening
Dr. Dr. RobbChiropracticFrom $45 for 30 min — the lowest chiropractic price shown for this clinic.11:10 AM

At the clinic

Accessibility

Step-free entranceAccessible parkingAccessible washroom

On site

Washroom on site

Payment

Credit cards acceptedDebit cards accepted

Reported to Google. Ring ahead to confirm.

What this clinic asks of you

Getting seen

  • Forms to complete beforehand

    If you want to save time on your first visit, please fill them out online or print the patient forms below, fill them out, and bring them with you to your appointment.

  • Referral needed

    For Orthopaedic Surgery and Sports Medicine consultations – a referral from a primary care physician (family doctor, walk-in clinic, etc.) or nurse practitioner is required and should be faxed to the surgeon’s or sports medicine physician’s office directly.

On the day

  • Arrive early25 minutes

    If you do not have time to print them, please arrive at least 25 minutes early to give yourself plenty of time to finish them before your appointment.

Read from the clinic’s own words. Confirm when you book.