Kerk Hilton · Google · 30 Jul 2026
Massage Heights Southland Crossing
★ 4.0 (213 reviews)Calgary, AB(403) 265-7539
✓ Accepting new patients
Booking happens on the clinic’s site
Clinicly can’t see live times for Massage Heights Southland Crossing — their scheduling system isn’t one we connect to.
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.0213 reviews · Google
Mark Julius Santiago · Google · 27 May 2026
“Started late and end up early. Didn’t feel any relief or relaxation after the massage.”
Britt Odegard · Google · 18 Apr 2026
“I’ve generally had good experiences with the massage therapists - they’re skilled, and the receptionist is always friendly. However, I’ve noticed that sessions sometimes start late or end early, so the actual treatment time feels closer to 45 minutes instead of the full 60 booked. Additionally, the experience is often dampened at checkout by being repeatedly asked about membership packages, even after I’ve clearly declined during previous visits. I’d appreciate a bit less pressure around that to end the experience on a positive note.”Read moreShow less
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Hala Shokry · Google · 8 Jan 2026
“I believe in giving businesses second chances. However, in this case, I should have canceled my membership after the first serious issue I encountered. What I experienced reflects a lack of transparency in both your system and your staff’s communication, and it is unacceptable. To be absolutely clear: I was told that before I could use my existing balance/credit, I first had to be charged three months of membership (November, December, and January). This meant I was required to pay approximately $300 first just to access $100 that I had already paid. I was not informed in advance that I would be charged as a walk-in, nor that my existing credit could not be applied to that session. The online booking system provided no warning, did not ask about credits, and did not disclose that my balance would not be used. I only found out after the session was completed that I was being charged in full. As a result: I paid out of pocket for a session while still having unused credit on my account, That credit was never applied, and In practical terms, I was charged for two sessions while receiving only one. What makes this even more unacceptable is that I was effectively punished for being outside the country for three months. I was told I had to pay three months upfront before I could use money that already belonged to me — money that I ultimately was not even allowed to use. Who would reasonably accept paying $300 first just to use $100, especially when that $100 was never applied? Most importantly, none of this was disclosed beforehand. Had I been told in advance that I would be charged as a walk-in, that my credit could not be used, or that I would have to pay three months before accessing my balance, I would never have proceeded with the appointment. What is most concerning is that the process appears structured primarily to collect payment regardless of whether a client already has credit, rather than to clearly inform customers of charges before services are provided. From a customer standpoint, this is misleading and unacceptable. Because of the lack of transparency, improper handling of my credit, and the way this matter was addressed by staff, I am formally escalating this issue to the franchise level. I will also be bringing this forward to the appropriate regulatory body/college for review of these billing and disclosure practices.”Read moreShow less
North West Box Breaks · Google · 20 Dec 2025
“Requires credit card to be stored on file even as a walk in. With data breaches these days, I’d prefer to pay cash or transaction without saving my data. Also, my partner went and previously got a Christmas promotional rate. Paid on the rate previously. This time, she goes and they tell her, no you have to buy packs of 3 to get this deal even though she got the deal previously and expected to get it again as this was confirmed to her to still be active. They wait until after her massage to tell her this only to charge her the full rate. I’ve heard nothing but negative comments about this place from other industry competitors. All of what they say seems to line up with money hungry, greasy sales tactics to suck a dollar from you. I would highly suggest finding alternative care”Read moreShow less
Brooke Jenkins · Google · 17 Dec 2025
“I’ve been going here for about 8 years, and while their massage therapist turnover is high (most of which is just due to them switching to other locations), I’ve always had great experiences here. What has drawn me to leave a review is their excellent customer service. When you are extremely busy, knowing that they will literally text you dates and times that are available is SO HELPFUL!! I am often way too busy to remember to book with them, but their reminders make it quick and easy to book yourself in for some self care. They are incredibly friendly over the phone, over text and in person too. Their customer service strategy is impressive and well done, and keeps me coming back.”Read moreShow less
James Lagman · Google · 3 Dec 2025
“Great time here having a massage with Shayla. She knows a lot about the sensitive parts and adjusts accordingly and helps prepare breathing techniques to ensure a deeper sense of relaxation. They were helpful in telling me the payment process and even informed me of their membership that I ended up getting. Thanks so much for the experience!”Read moreShow less
Kali Yull · Google · 18 Oct 2025
“Im pleased with the majority of my visits. Kane is fantastic and Sarah the receptionist is super friendly! Some of the therapists are hit and miss but perfection is not expected. Cost is a but much since the contract is a bit strenuous with little to no wiggle room. I wish they offered to bill insurance, that would be a great improvement. But the hours are very accommodating which I greatly appreciate.”Read moreShow less
Bkkoll89 · Google · 10 Jul 2025
“Good location, some good therapists first one i tried was kind of awkward second one Jorge is amazing. Prices are not super cheap unless you get a membership which I dont want to be locked into one but it works for some people. Overall good value good service and value for money. First visit where they fill out forms for you was uncomfortable and felt invasive I get why they need medical questions but let people fill out their own forms it can be sensitive for some people and plus maybe you dont want whole waiting room hearing your personal information.”Read moreShow less
JULIUS BRYAN RUIZ · Google · 3 Jun 2025