Lunetterie New Look

★ 2.9 (155 reviews)Saint-Leonard, QC(514) 727-3134

Services & prices

This clinic hasn't published any bookable services yet.

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.

2.9155 reviews · Google

Giovanni Allegra · Google · 17 Jul 2026

“We had an outstanding experience at New Look on Jean-Talon. Isabella was truly exceptional—professional, knowledgeable, patient, and genuinely kind throughout our visit. She took the time to answer all of our questions and made us feel valued from start to finish. We would also like to recognize her colleague, Mohamed, who was equally friendly, welcoming, and professional. Together, they provided customer service that exceeded our expectations. We highly recommend this location without hesitation. Based on our experience, it deserves 100%. We were surprised to see some of the negative reviews because they do not reflect the excellent service we received. Thank you, Isabella, Mohamed, and the entire team for making our visit such a positive one!.”

Nina Muscarneri · Google · 17 Jul 2026

“⭐⭐⭐⭐ We had an exceptional experience with NewLook, thanks to Isabella and Mohammed. From the moment we walked in, they were professional, knowledgeable, patient, and genuinely cared about helping us find exactly what we needed. They took the time to answer all of our questions and made the entire experience enjoyable and stress-free. After reading some of the negative reviews, we honestly found our experience to be the complete opposite. We can only speak from our own experience, and it was outstanding from beginning to end. Isabella and Mohammed went above and beyond, and they are a true credit to NewLook. Thank you both for your excellent customer service. We highly recommend NewLook and especially Isabella and Mohammed!”

Tunde Bossh · Google · 11 Apr 2026

“I had a wonderful experience here Dr. Rayane Samet was extremely kind and explained everything clearly and thoroughly about my condition. The receptionist was also very friendly and helpful. I would highly recommend this place to everyone. Thank you so much. 😻😻😻😻”

m · Google · 10 Sept 2025

“If I could give 0 stars, I would. I showed up 20 minutes before my appointment, like I was told to do. They made me wait 2h for my appointment and since they make you pay before the appointment, I couldn't even leave.”

antonio sama · Google · 7 Oct 2024

“I recently had a fantastic experience at this Newlook location. From the moment I walked in, the staff greeted me warmly and made me feel welcomed. Isabella answered all of my questions regarding safety glasses. She was very professional. I would definitely recommend to anyone that is looking for safety glasses!”

Salvatore De santis · Google · 13 Sept 2024

“I had an incredible experience at Lunetterie New Look! From the moment I walked in, I was greeted warmly by the staff, who were professional, knowledgeable, and genuinely helpful. They took the time to understand my needs, explained my options clearly, and helped me find the perfect pair of glasses. The selection of frames was fantastic, but it was the outstanding service that truly stood out. The team made me feel valued and went above and beyond to ensure I was satisfied with my purchase. I left the store feeling confident and happy with my new glasses. If you're looking for exceptional eyewear and even better customer service, Lunetterie New Look is the place to go. I highly recommend them!”

FushiLi · Google · 7 Jun 2024

“Worst customer service and experience. An appointment at 1:20 PM and we only got to see the doctor at 4 PM. The clinic seems to be short staffed and not properly trained as the receptionists are a bit lost in their processes and who to prioritize first.”

Naira Balinyan · Google · 23 Nov 2022

“even 1 star is much. I have ordered my glasses in 2021 in this location, Saint-Leonard. in 2 months maximum I supposed to get used to it. so when I asked them to fix it, they said to wait. after 2 month they do not do any lens changes for free. during the year i have left few messages to them about how I am not comfortable in this glasses. nobody answer back. service is 0. Till now I was suffering. decided to go to Costco and they just warm up little bit my frame and fixed it. I cannot believe it.”

Joseph Kerba · Google · 17 Sept 2021

“Some technicians are not dependable but the doctor was excellent; the technicians have you carry out the preliminary eye tests, prior to seeing the doctor. They had me fail miserably before the doctor could not believe their results and had me redo the preliminaries with another valid technician who reversed significantly the prior preliminaries. The first preliminaries caused a great deal of anxiety and worry”

Andree St-Amand · Google · 18 Apr 2017

“When your in the store/clinic they're pretty helpful not rude but. I call today at 9:30 (opening hour) no answer until 10 and spoke to a rude associate that insisted on cutting me off as if I was in the wrong. I had to ask her to let me explain. Working in customer service I can understand store policies/prices may change and poor customer service. I called to order some lenses for around the price I was quoted and was told it would be about $75.00 more. I'll pay more if the service/quality is there. Piece of advice learn how to communicate with your customers, how long is a price quote good for, I apologize for the inconvenience our prices have changed...that sort of thing don't cut them off as if your frustrated.”

Location

Hours

Mon – Wed: 10:00 AM – 6:00 PM
Thu – Fri: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

At the clinic

Accessibility

Step-free entranceAccessible parkingAccessible seatingAccessible washroom

On site

Washroom on site

Payment

Credit cards acceptedDebit cards accepted

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