Daniella Hallam · Google · 10 May 2026
1 note from the clinic before you book1 note before you bookReadHide
Cancellation Policy: Your appointment is reserved just for you and we require 24 hours notice for cancellation and rescheduling. A late cancellation or missed appointment leaves a hole in the Massage Therapist’s which could have been filled by another patient. Clients who provide less than 24 hours notice, or miss their appointment, will be charged the full cost of the appointment. Thank you for understanding.
About the clinic
Luminescence Wellness is a massage therapy clinic in Vancouver. The building has free parking and transit within walking distance. Their catalogue lists 7 bookable treatments with a team of 2 practitioners, open six days a week. Their front desk direct-bills ICBC, MSP (premium assistance), and WorkSafeBC.Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.gabriela vo · Google · 7 May 2026
“I have e been a client here and recently had a very disappointing experience with their customer service and how they handle cancellations. A few months ago, while pregnant and sick with influenza, I had to cancel my appointment with less than 24 hours notice. I was charged 50% of the service fee, and although it was not ideal, I understood and respected their policy without arguing about it. What I found unfair is that they recently cancelled my own appointment with less than 24 hours notice due to an internal issue, yet there was no consideration, compensation, or benefit offered to the client despite the inconvenience caused. Their cancellation policy seems to only apply when clients cancel, not when the clinic does. What disappointed me the most was the tone of their response. Instead of acknowledging the inconvenience, they emphasized that when I cancelled, they had “only” charged me 50%. They also stated that they “strive to maintain transparent and consistent policies” while suggesting that if their policies were “not the right fit” for my expectations, they would be happy to provide a list of nearby clinics. The response felt unnecessarily passive-aggressive and dismissive rather than empathetic or customer-focused. I completely understand that unexpected situations happen on both sides, but consistency and respectful communication matter. Unfortunately, this interaction left a very negative impression.”Read moreShow less
Laura Fuku · Google · 20 Mar 2026
“Kimberly took great care of me while offering a prenatal massage, which included hot towel service on my hands and feet! Particularly sciatica has been awful, and Kim gave me a full body reset. 100000/10 !”
All 10 reviews →Show fewer
Mandy Dowd · Google · 16 Feb 2026
“Kimberly is amazing! She is so warm and welcoming, and so knowledgeable and caring when it comes to tending to your needs. Her space is also beautiful! Highly recommend!”
Trish H · Google · 23 Dec 2025
“I cannot say enough good things about Kimberly at Luminescence Wellness. From the moment you walk in, she is incredibly professional, warm, and makes you feel completely at ease. I was genuinely nervous to start treatment because of pain I was dealing with, but Kimberly eased me in so thoughtfully and respectfully — I’ve never felt more comfortable during an RMT session. What really sets her apart is how intentional and skilled her work is. She knows exactly what she’s doing, works with confidence and care, and every treatment feels personalized rather than routine. You can tell her compassion is real and natural, not something that’s put on. She’s deeply knowledgeable, incredibly respectful, and truly cares about her clients as people. Her rates are very fair, the treatment room is absolutely gorgeous and so comfy, and the location is central and so convenient to get to. Beyond all of that, she’s just a really lovely human. I always leave feeling like a whole new person — I am far better now than where she found me. If you’re looking for an RMT who is skilled, compassionate, and genuinely exceptional at what she does, Kimberly is it.”Read moreShow less
Kristin Airey · Google · 11 Dec 2025
“Lovely space, clean and well equipped. Diana made me feel comfortable and paid attention to my needs. Highly recommend her as a massage therapist, I will be back as soon as possible.”
Natalia Merced · Google · 1 Nov 2025
“So lucky to have luminescence in the neighbourhood! I have been seeing Kimberly during and after my pregnancy, she has been extremely patient, professional and kind in all treatments. Kimberly takes the time to understand what you want to achieve in the session and shares a plan for the time together. I really enjoyed the foot massage and warm towels. During my pregnancy it felt so good to be taken care of with such attention to detail. Highly recommend!”Read moreShow less
Thulani Stanley Nenji · Google · 11 Aug 2025
“I had a wonderful experience with Diana! From the moment I walked in, she made me feel comfortable and welcome. We had a great conversation, which really added to the overall experience. I went in with a sore back full of knots, and I left feeling significantly better. Diana's skills are remarkable, and I'm grateful for her care and attention. I highly recommend her for anyone looking for a fantastic massage! Thank you, Diana!”Read moreShow less
Robynn GS · Google · 2 Aug 2025
“I had a 60-minute, deep tissue massage with Diana today. I’ve been getting massages for about 30 years now and I’d like to note that Diana is one of the top 2 best masseuses I’ve had in my life. She is professional, polite, knowledgeable, and absolutely an expert at her craft. I will 100% return to receive more services with Diana at Luminescence Wellness, and will highly regiment her services to all my friends.”Read moreShow less
Angela Ramirez · Google · 15 Dec 2024



