Sam Pigeau · Google · 27 Jul 2026
“Had glasses aligned, excellent experience and very kind staff. Definitely recommend”
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Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.6135 reviews · Google
K Thompson · Google · 1 Apr 2026
“I had such a great experience at LensCrafters in the New Sudbury Center! Hernan and Jamie Lee were absolutely incredible, honestly above and beyond. They were so patient, helpful, and knowledgeable the entire time. My girls are pretty active, and they handled everything with so much patience and kindness, which we really appreciated. They were also down a staff member and still had a busy store, but you never would have known it with how well they managed everything. We never felt rushed and they took the time to make sure we were all happy with our choices. Thank you for the great service!”Read moreShow less
Mike Boyle · Google · 3 Feb 2026
“Got my first pair of glasses and was very pleased, the lady who helped me was great, knowledgeable and very nice to deal with”
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Lindie Weston · Google · 26 Jan 2026
“The optometrist here was not thorough and when I came in for a new prescription last year, and also complained of itchy watery eyes she did not do a thorough examination. She dismissed my concerns and told me it was a side effect of my medication, despite me saying it wasn't... as ive been on the medication for a while with no side effects... she did not do a thorough examination. Turns out I have had chronic posterior blepharitis which has now gone untreated for a year because she brushed off my concerns instead of doing the appropriate testing to identify this. Ive been struggling with dry itchy burning and watery eyes for over a year because of her.”Read moreShow less
Ryann Kuula · Google · 14 May 2025
“Lens Crafters has the best customer service! The staff are fantastic. I had my first experience with them within the last couple weeks, and I will be going to them for my glasses from now on”
Roger Myre · Google · 18 Mar 2025
“By far the best customer service experience of my life. Kim went above and beyond to help me (who is located in Montreal) to get a replacement pair of glasses to my mother who is in a Sudbury nursing home. I cannot overstate how attuned, empathetic, and generous she was with her time. Thank you 100 times Kim!”Read moreShow less
Chanelle Leclair · Google · 4 Mar 2025
“Kim really helped me out. I was nervous going in not having bought a pair of glasses for myself in 5 years, but she was really patient with me, suggested styles based on what I told her, really friendly. She guided me to a section of the store that was in my budget and I had a good experience. Customer service was on point!”Read moreShow less
Tara Moriarty · Google · 8 Jan 2025
“I broke my glasses over the holidays and went in to the New Sudbury Mall LensCrafters location to see if I could get them fixed or replace the frame. All three opticians on duty were incredibly helpful. Sarah tried to fix them (they were kaput). Another staff member found a recently returned pair with the same frame and size. I got an almost new frame for free, and I cannot say enough how helpful and resourceful they all were. Plus we had a lovely time chatting while they were trying different solutions. 10/10 recommend the location and staff.”Read moreShow less
Maryna Lesina · Google · 26 Dec 2024
“This is by far the best place to get glasses. The customer service is absolutely incredible. In addition, this store is able to charge directly to the insurance company, offers 30 days to pick the second pair with a discount, and the frames you receive are new, not what’s on the floor. I am very happy with the glasses and the overall experience and would not go anywhere else”Read moreShow less
Sonny Wickens (Sonny) · Google · 22 Jan 2022