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Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.9788 reviews · Google
5 ★95%
4 ★2%
3 ★0%
2 ★0%
1 ★2%

Jasdeep Singh · Google · 3 Aug 2026

I had an amazing experience at LensCrafters thanks to Amisha! She was incredibly friendly, knowledgeable, and patient while helping me choose the perfect pair of glasses. She took the time to answer all my questions, offered honest recommendations, and made the entire process smooth and enjoyable. Her professionalism and excellent customer service really stood out. If you’re visiting LensCrafters, I highly recommend asking for Amisha—you’ll be in great hands!

Gary · Google · 26 Jul 2026

They have good prices on eyeglasses, but they charge $80 for an eye exam for seniors.Spec savers eye exam is free for seniors.

Rajneet Janda Dhillon · Google · 21 Jun 2026

Went to this clinic for the 1st time. I needed an appointment urgently because of eye discomfort and the lady at the front desk was very kind to accommodate me immediately. Also Dr. Hertz thoroughly explained what was wrong and agreed to attend me last minute. Whenever I have had this eye issue in the past none of the Doctors ever explained what was wrong. I will always be visiting this place for any eye related concerns.

Adrian C · Google · 17 Jun 2026

You’ve lost me as a customer I went and got my lenses replaced as part of a plan I paid extra for ( $25 to replace lenses within one year and $25 to replace the frames ) I only ordered lenses ! I came to pick up glasses and Alan told me he broke my frames as lenses were glued in ( they sold me the glasses ) he wanted to charge me $25! For new frames as part of the deal I had . I told him he broke them I didn’t order new frames so why should I pay ? He said that it was part of the plan I had . No way , you broke them you pay , not me . I won’t return .

Donna Murray · Google · 24 May 2026

Sabira was friendly and knowledgable And was able to get my measurements done quickly and efficiently. It was the best shopping experience for prescription lenses. I’ve had in well over a decade.

Laura Rodenstein · Google · 9 May 2026

Returned the first pair of glasses I didn’t want another pair got talked into trying out a different style. I should have walked away then. First pair the progressive lens top of the line were awful blurred vision and headaches. By the time the second pair arrived and I had them refitted a few times the 30 day return expired. The progressive lens are still terrible and the frame still doesn’t fit properly. I have a very expensive pair of glasses I purchased in February and have never been able to wear. Terrible experience thanks for nothing

Millie Proulx · Google · 18 Apr 2026

I fell victim to the store manager Mahta the same as another family who were scammed into buying the protection plan. She did the same thing to me, she didn't tell me about it at all, just added it to the bill and when I questioned it she got really defensive. I found her to be very nice initially but no apologies whatsoever for her bait and switch approach. She was so aggressive at that point that I left the store without purchasing. It's the most uncomfortable retail experience I've ever had and I never leave reviews. This one was just really that off putting that I felt like people should know this is not a safe place to shop

Jared Rashid · Google · 2 Mar 2026

Had a great experience at this location. Staff were kind, patient, helpful and knowledgeable. Let us try on a bunch of pairs and ordered colours they didn’t stock. They worked with our budget. Would highly recommend.

Sonia Siri · Google · 23 Jan 2026

Amazing service at this LensCrafters location. The staff were very polite, professional, and detail-oriented. A special thank you to the store manager, Mahta , for her patience, care, and attention. Because of her excellent service, we made multiple purchases. I’ve shopped at other locations before, but I now prefer this store because of the outstanding customer service. Highly recommended!

Jaideep Kochhar · Google · 16 Dec 2025

Amazing customer service! Mahta was very nice over call and in person and kept me informed about the glasses i ordered. Im really happy with the meta raybans i got from the store!

Clinic details

(604) 542-2777

Opens today at 10:00 AM

Hours

Mon – Sat
10:00 AM – 6:00 PM
Sunday
11:00 AM – 5:00 PM

Direct billing accepted

This clinic says they bill:

Extended health plans

At the clinic

Accessibility

Step-free entranceAccessible parking

Payment

Credit cards acceptedDebit cards accepted

Reported to Google. Ring ahead to confirm.