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Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.81,124 reviews · Google

Valentina Santander Osorio · Google · 20 Jul 2026

I just wanted to give a huge shoutout to Evan for one of the best customer service experiences I’ve ever had. From the moment my partner and I walked in, he was caring, kind, and genuinely eager to help. His confidence and professionalism immediately reassured me that my Ray-Ban frames could be fixed, and I knew I was in good hands. I can’t thank Evan enough for his outstanding service. Thank you so much Evan!

Lisa VanBergen · Google · 20 Jul 2026

I had a wonderful experience, thanks to Mattea, who did a fabulous job helping me choose not one but two perfect pairs of frames! She patiently explained the different lens options, including progressive lenses and coating choices, as well as the warranty coverage. The she was also incredibly helpful with my insurance, and I’m so excited to pick up my new glasses in a few weeks—highly recommend!

Alekka Apostolopoulos · Google · 20 Jul 2026

A lovely young lady Emma helped me choose my glasses, and she was absolutely amazing. She was friendly,patient, knowledgeable, and made the entire experience enjoyable. Her kindness and professionalism made it so much easier to find the perfect pair. Her exceptional customer servicemade all the difference. I truly appreciate her help. Also a young man helped me adjust my old eyeglasses. He was also friendly and knowledgeable, and made sure they fit properly. Exceptional customer service all the way around!!

Harnoor Badyal · Google · 8 Jul 2026

I was looking for a pair of prescription sunglasses and Emma was wonderful at helping me pick out the perfect pair. The whole process was seamless and exciting! She was patient, kind, and very knowledgeable! They had a great selection and deals at the time. I will definitely be returning to Lenscrafters for my next pair!

Claire Atkins · Google · 15 Jun 2026

The staff in here are fantastic. I was having trouble with my sunglasses (they were too loose after wearing them on my head regularly for several years). I stopped into the store and Jason adjusted them perfectly for me. It was so quick and easy. Thank you so much!

Jackson Mahler · Google · 27 May 2026

Had a great experience trying on glasses and finally figuring out what worked for me. All the help was appreciated! Abraham was fantastic as well and really helped guide me through finding the right pair. Would return just to chat and try glasses with him again!

Grant McGillivray · Google · 25 May 2026

Great service is a result of excellent management and knowledgeable staff. This combination was on full display during our recent visit to LensCrafters. Raman and Evan are well educated and knowledgeable in optical care. They are patient and listen carefully to individual requirements. They genuinely cared as they took time to discuss concerns and provide us with exactly what we needed and what we were happily satisfied with. Lens-crafter and Orchard Park Optometry will continue to be our choice for family eye care.

Anastasiia Kravtsova · Google · 22 May 2026

Amazing service from start to finish. Evan was very patient, helpful, and genuinely friendly. We really appreciated him letting us know about extra discounts we didn’t know about. We originally planned to buy one pair, but thanks to his help, we ended up leaving with two! This wasn’t my first time shopping at this location, and I’ll definitely be coming back again. Thanks Evan for making the whole experience so easy and enjoyable!

Ashhad Memon · Google · 26 Apr 2026

We recently purchased sunglasses for both myself and my wife, and the experience was excellent from start to finish. Ravneet, who assisted us, was absolutely amazing. She was friendly, knowledgeable, and took the time to really understand what we were looking for. Her recommendations were spot on, and she made the whole process easy and enjoyable. It’s clear she genuinely cares about her customers and goes the extra mile to ensure satisfaction. We’re both very happy with our purchases and truly appreciate the outstanding service. Highly recommend!

Jorge M · Google · 23 Feb 2026

⭐⭐⭐⭐⭐ LensCrafters always goes above and beyond! This is my second pair of eyeglasses I’ve purchased from them within 7 months. I got my Meta glasses last year, and I stopped by today just to have them tightened but of course, I couldn’t resist looking around again. I finally got the frames I’ve been wanting since last year, and Jason, the Team Lead, made the entire experience extra special. He was incredibly friendly, patient, and genuinely helpful. You can tell he truly cares about his customers and takes pride in what he does. Can’t wait to have my new glasses arrive in two weeks. 5 stars to Jason and the whole team! I’m always happy to come back and do business here. Highly recommend!

Clinic details

(250) 717-5458

Opens today at 10:00 AM

Hours

Mon – Wed
10:00 AM – 6:00 PM
Thu – Fri
10:00 AM – 8:00 PM
Sat – Sun
10:00 AM – 6:00 PM

Direct billing accepted

This clinic says they bill:

Extended health plans

At the clinic

Accessibility

Step-free entranceAccessible parking

Payment

Credit cards acceptedDebit cards accepted

Reported to Google. Ring ahead to confirm.