← Back to search

Kiku Wellness Japanese Zen Spa

★ 4.8 (340 reviews)Vancouver, BC(778) 798-5458

kikuwellness.com
Listed prices$2391 service lists a price
Care offeredMassage therapy13 services

Booking happens on the clinic’s site

Clinicly can’t see live times for Kiku Wellness Japanese Zen Spa — their scheduling system isn’t one we connect to. Prices and the team below are current; the appointment itself is booked on their site.

CallBook on the clinic’s site

Services & prices

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.8340 reviews · Google

Liz Reid · Google · 20 Jul 2026

“My massage was excellent by Momoko. She asked questions before we began and made sure that it was a comfortable pressure but was still effective to get at all my sore muscles. I was impressed by the ambiance and the whole experience. We will return.”

Kathy Parrish · Google · 24 Jun 2026

“It's not possible to put into words how this experience affected us. The thoughtfulness, attention to detail and care they took, moved us deeply. As a member of the LGBTQ community, we felt welcomed as they helped us celebrate our anniversary with the Romantic Couples Total Relaxation Package. Thank you Mari and Momoko for our amazing massages.”

Y H · Google · 11 Jun 2026

“I had an amazing experience here. The atmosphere was peaceful and welcoming, and the staff were kind and professional. I especially appreciated the Japanese-style hospitality and attention to detail, which made the experience feel unique and relaxing. Every step of the service was thoughtful and well-organized, and I felt genuinely cared for throughout my visit. Especially, the matcha and traditional Japanese sweets served as part of the birthday treatment were absolutely delightful. It was such a thoughtful touch and made the experience even more special. If you're looking for an authentic Japanese experience with excellent service, I highly recommend this place. I left feeling refreshed, relaxed, and looking forward to coming back again.”

Carl Sverre · Google · 8 Jun 2026

“Kiku has quickly become my favorite spa in Vancouver. From the moment you enter the door you’re greeted with the kind of hospitality, service, and kindness that I’ve only otherwise received in Japan. And the view from each of the treatment rooms is to die for!! As for the staff, Mai is the best massage therapist I’ve ever had. Her hands are magical and completely take the stress out of my body the moment they touch. I also want to give a shout out to Monaka at the front desk! She will make you feel immediately welcome upon entering. You’d be silly to not give this hidden gem of vancouver a try! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!! Thanks Kiku!”

Chelsea Lee · Google · 24 May 2026

“Scheduled a facial to start and was pleasantly surprised to find a clinic that is similar to experiences abroad! Coming from the states this satisfies my appetite for a great facial experience. It’s in a medical building so you’re not walking into a luxury clinic with interior design but at least the public restrooms are all clean. The rooms are also all clean with lots of wooden tones. The beds are nice and warm. Temperature difference was fine for the facial room. As for service, it was very calm and kind and staff helped to create a relaxing atmosphere from the start. Refreshment drinks before and after service are great! I miss having really great facial massages from Japan, especially those that are 100% hand technique without any fancy machines. Kiku delivered on that front. It wasn’t just lightly “touching” or just “some pressure” at all. It was great firm pressure. The massage for head, temples, and collar area were fantastic. I almost fell asleep thanks to the acupressure points. During the session, there was also a brief moment enjoying the essential oil aromatherapy. Definitely helped provide a relaxation moment. (And it reminded me of a luxury hotel spa experience in the French Riviera…). My result was brighter, clearer face and sculptured with good lift. I do appreciate that my esthetician explained what she was doing. My favorite would be the seaweed mask as it seemed so hydrating and smelled fabulous. Didn’t smell artificial at all. My boyfriend even saw a noticeable natural difference. Thank you Hachi! Would like to come back when in town again. Front desk Mana also had great reception service from my start of visit to the end as I walked out of the door. This was all very familiar with high end East Asian places. — I do have some constructive feedback. I was here on a holiday and joined the waitlist. Was happy to see spots were available but I saw that the clinic had booked me already and moved me to another appointment again. Usually, I wouldn’t be happy with this because it wasn’t communicated that getting off the waitlist means automatic apt confirmation. I do suggest that they would wait for the guest to confirm. Fortunately, I was still available and asked for flexibility. At the end of my visit, they were describing the membership plan. It’s not hard selling but I did feel a bit of marketing push. I did have some interest but had to leave and didn’t want to commit in a rush. It would be better if they could mention the plan briefly and move on if the guest isn’t certain. I have to emphasize I’ve had much worse selling elsewhere so that’s why the review star count isn’t negative.”

Thotle · Google · 8 May 2026

“I have visited spas around the world, including many in Vancouver, and I am always searching for experiences comparable to those in Southeast and East Asia. Unfortunately, I have yet to find an exact equivalent locally. After reading both positive and negative reviews, I decided to give this spa a try. Regrettably, the negative reviews reflected my experience. Paying over $260, including tip, did not feel justified for the level of service provided. I booked the KIKU Relax – Japanese Aromatherapy Massage (120 minutes) with Mai. Pros: The environment was acceptable, and the treatment was conducted in a private room, which provided a sense of privacy. The receptionist was friendly and welcoming upon arrival. Cons: As mentioned in several reviews, there were significant temperature issues. Throughout the massage, the therapist’s hands were consistently freezing. The only elements that provided warmth were the heated oil and hot towels which made the massage tolerable. Overall, I remained cold because the bedding and her hands were cold, which made it difficult to fully relax and enjoy the treatment. Additionally, while the massage itself was adequate, the technique did not meet the level expected from a premium Japanese aromatherapy service. There also appeared to be a lack of coordination among staff. I had expected tea to be prepared for me afterward because my masseuse asked me what type of tea I wanted, but when I went out the receptionist had to ask again which tea I wanted, suggesting the information had not been communicated properly. As someone who frequently visits luxury spas, this lack of attention to detail and hospitality was disappointing. Conclusion: Based on my experience and consistent with other reviews, the spa does not meet the standards typically associated with authentic Japanese hospitality or high-end Eastern massage services that I have personally experienced. The overall experience did not align with the premium pricing. To say the least I got more of a headache after the massage than feeling relaxed. Who this would be suitable for? : This spa may be suitable for individuals who are new to spa treatments, are not specifically seeking an authentic Japanese standard experience, or are simply looking for a basic massage in a private and quiet setting. However, those who are FAMILIAR with luxury spas or authentic East Asian massage standards may find the experience underwhelming relative to the price. Also it would be better to spend your money elsewhere if you want the luxury and hospitable experience. As some other person had mentioned in their review, it is a Temu version to the real thing 😭”

Jhon Laxa · Google · 15 Feb 2026

“My partner and I had the Couple’s Valentine’s Day massage at Kiku and it was honestly one of the best experiences we’ve had together. From the moment we walked in, the atmosphere was calm, clean, and incredibly relaxing — perfect for a special occasion. Rika and Yuka did an amazing job. They were both attentive, professional, and clearly very skilled. They checked in about pressure and comfort throughout the session, which made the massage feel personalized rather than routine. Every movement felt intentional and soothing, and we both left feeling completely refreshed and stress-free. The ambiance, the service, and the overall care made this the perfect Valentine’s treat. Highly recommend for couples looking to unwind and share a peaceful, memorable experience together. We’ll definitely be coming back!”

David Dedeyan · Google · 15 Jan 2026

“One of the best kept secrets in Vancouver! From answering their phone when I told them I was going to be a few minutes late, to their fond farewell when my treatment was done: the entire Kiku Team was warm and welcoming. And *exceptional* at everything they did and presented. Mai, my massage practitioner, struck the perfect balance for my experience. She was as strong as she was gentle! I think I have found my new yearly ritual, domo arigato Kiku team and happy new year! Ps. Not a bad view from the treatment room!”

Sean · Google · 12 Dec 2025

“I've had a good amount of massages in my life. The first massage I had at Kiku was with Yuko: it was so good that I had to come back again to make sure it wasn't a fluke. It wasn't. I've had two massages here, and they're the best massages I've ever had. Cheers”

Pary Fatan · Google · 20 Nov 2025

“I had a great facial and massage here! Honestly, everything exceeded my expectations. The place is clean, relaxing, and the staff are very kind and professional. My skin feels amazing and I left super relaxed. Highly recommend!”

Clinic details

Location

More in Vancouver

(778) 798-5458

Closed for the day

Hours

Monday
10:30 AM – 7:30 PM
Tuesday
Closed
Wed – Sun
10:30 AM – 7:30 PM

Direct billing — not published

This clinic’s billing notice doesn’t name anyone it bills directly.

At the clinic

Accessibility

Step-free entranceAccessible parking

On site

Washroom on site

Payment

Credit cards acceptedDebit cards accepted

Reported to Google. Ring ahead to confirm.

What this clinic asks of you

Booking and fees

  • Advance notice to cancel1 day

    If less than 24 hours notice is given, the full half cost of the booking will be charged.

Read from the clinic’s own words. Confirm when you book.

Elsewhere online