iBalance Physiotherapy, Sports & Wellness Center

★ 4.9 (264 reviews)Nepean, ON(613) 979-8633

✓ Accepting new patients

ibalancewell.com

Services & prices

This clinic hasn't published any bookable services yet.

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.

4.9264 reviews · Google

5 ★98%

4 ★1%

3 ★0%

2 ★0%

1 ★2%

Mike Fan · Google · 21 Jul 2026

“I couldn't help but come here again to share my gratitude to Dr. Xu! Starting on April 19 this year, Dr. Xu gave me acupuncture and Osteopathic treatments once a week for six sessions. He completely cured my cervical spine problem and calf cramps that had troubled me for more than ten years. This summer, for the first time, my feet were no longer dry and cold. Before, the soles of my feet were stiff, and my heels were dry, cracked, and grayish-white. Now the soles of my feet are soft and smooth, just like when I was young. It feels as if my youth has returned, and my heart is filled with strength! But our bodies can develop new problems from time to time. Two weeks ago, after working hard at the company and sweating a lot, I went into the freezer to get something. The cold air inside was so freezing that it rushed straight into my head. Immediately, I felt pain at the base of my left ear. Later, the pain shot upward into my right eye and downward through my left chest to my armpit. It throbbed in rhythm with my heartbeat and was so unbearable that I had to keep taking painkillers. I quickly made an appointment with Dr. Xu. On the third day, he treated me. He patiently worked on releasing every blocked and knotted muscle. Before the treatment, my forehead and brow bones felt heavy, as if they were pressing on my eyes, making me constantly want to frown, and my facial contours had begun to sag. It was truly amazing. Dr. Xu only treated me for one hour. After I went home and slept through the night, I woke up the next morning feeling completely refreshed. From my armpit to the base of my skull, behind my ear, across my face, and around my eyes, there wasn't the slightest feeling of pulling or tension. I felt so relaxed that three days later I hurried back to have Dr. Xu give me another follow-up treatment 😊. Yesterday, a customer came to get a haircut and asked why I had been looking so good lately. They said I looked like a very youthful 40-year-old. In reality, I'm about to turn 60. Dr. Xu said that finding a doctor who can truly heal you is also a matter of fate. I'm deeply grateful to the customer who introduced me to Dr. Xu, and grateful that my family and I were fortunate enough to meet him. 🙏🙏🙏”

juan juan · Google · 16 Jul 2026

“I had been struggling with leg stiffness and discomfort for a long time. Walking and going up and down stairs had become very difficult. After just a few osteopathy treatments with Dr. Xu yaoqiang, my symptoms improved significantly. The stiffness is gone, my mobility has returned. Dr. Xu is professional, patient, and caring. I truly appreciate his expertise and would highly recommend him to anyone dealing with similar leg pain or mobility issues.”

Kunal Aher · Google · 16 Jun 2026

“Exceptional service from start to finish! Xinhua Lu provided a fantastic massage, precisely targeting areas of tension for maximum relief. The front desk team was also wonderful—very welcoming and highly efficient with direct billing. I thoroughly enjoyed my experience and highly recommend this clinic.”

Bailey Church · Google · 5 Mar 2026

“Cant recommend iBalance Physiotherapy enough! Dhonna at the new Prince of Wales location is immensely talented, and a 75 minute massage hardly seemed like enough time. She is an artist with her massage skills, and my whole body still feels relaxed 3 days later. You'll love your visit!”

Claire Costa · Google · 10 Feb 2026

“The new location is great! My teenage son, who plays competitive sports, really appreciated the massage and attention to the specifics of his sport. Stretching advice was well received. Already asking when he can go back Thanks so much Dhonna.”

Jennifer Mohring · Google · 28 Jan 2026

“I would highly recommend this physiotherapy clinic. Over the years, I have experienced many episodes of back pain where it was difficult to move and function. The physiotherapists are very knowledgeable and patient, providing me with relief after every visit. During my last episode, I saw Jasmita and she is excellent! She used different treatment methods and gave me strengthening exercises that I could do at home.”

Duygu Kafkasyalı · Google · 15 Dec 2025

“Dhona was the best in her field. I had a lovely experience with her today. Bless your hands also your technique. It was the best massage and wellness place ever I had. Thank you so much 😊”

Akshay Busa · Google · 17 Jul 2025

“Amazing Message therapy! Xinhua(Lucy) is very professional and good! It was my first session here with her and she did an incredible job. My body felt relaxed and I enjoyed the message therapy. They are always booked so call early! Updates: Thisa time I had Massage from Dhonna. She is also really good. I feel amazing after the therapy.”

Tmg Gal · Facebook · 5 Jul 2025

Recommends

“I’ve been coming to this location for about 9 months, and I can’t say enough good things about the entire team. I’ve worked with Sonia to treat a frozen shoulder. She’s knowledgeable, kind, and has helped me through a painful process. I also see Vanessa for massage therapy, and she is always so positive and incredibly skilled at what she does. More recently, I started seeing Yao for vestibular physiotherapy, and he has been wonderful as well. He's very thorough and patient. The front office staff are amazing: friendly and organized. And... the physiotherapy assistants are fantastic. Helpful and attentive throughout every visit. I’m so grateful for the care I’ve received here and highly recommend this clinic to anyone looking for exceptional service and expertise.”

Andy Silis · Google · 5 Feb 2025

“I suffer from arthritis in both my knees, and my GP (don't hate me, but, yes, I actually still have a GP) prescribed physiotherapy There are multiple places where I could go near to where I live. I chose iBalance because of my son, Matthew Silis. Matthew had been there in 2024 to get therapy for a workplace injury. He was very satisfied with the care that he received, so I followed his recommendation Obviously, the therapy everyone receives will be different - each specific to their individual needs. All I can say is that I've found the physiotherapy that I've received to have been very positive and effective When I first started at iBalance, I was assigned to Physiotherapist Michael S. I think he's the best. He clearly has a good rapport with all his clients; and he definitely knows how he should treat every kind of malady that he is faced with, and the range of therapies that could help In my specific case, over the course of my sessions with Michael, I was treated with: ▪︎ massage therapy ▪︎ pulse therapy (essentially a mini jackhammer that is not painful) ▪︎ TENS (transcutaneous electrical nerve stimulation) ▪︎ acupuncture ▪︎ heat (either using heat pads or a heating lamp) ▪︎ KT Tape (Sports Tape) ▪︎ "homework" assignments (eg: specific exercises, use of an ice pack for cold therapy and an electric heating pad for heat therapy, etc) Your therapy may not necessarily include all these therapies, and could just as easily include others that I did not receive Beyond the entrance reception area, the facility consists of multiple treatment "suites", each separated from the next by a curtain, so, though there is privacy, it is limited. Each suite includes a massage treatment table plus a chair where you can deposit any clothing and personal effects that you wish to remove for your therapy Gentle piano music plays continuously and quietly in the background to help soothe your therapy. They even had Christmas piano music during the festive season The one detail that surprised me was that they do NOT have a power-assited entrance door. Considering the range of clientele that iBalance must get, including some who face strength & tension challenges, this is disappointing A couple suggestions / recommendations if you are a first time client: ▪︎ there is a client intake form you need to complete. It will be easiest for everyone (both you and iBalance) if you complete it BEFORE your first therapy session ▪︎ if you have Health Insurance coverage for physiotherapy (or massage therapy, etc), be sure to bring your insurance information. iBalance is able to direct bill most insurance plans (if you didn't already include it on your intake form) ▪︎ you are required to remove your street footwear before proceeding beyond the reception area ▪︎ if you have other clothing you want on to remove, you can leave it on the chair found in your suite ▪︎ wear loose fitting clothing so that your therapist can easily get those parts that need treatment. If you need therapy at or below the waist, gym shorts or a bathing suit are a good idea ▪︎ for TENS therapy, consider the following. As each TENS contact is applied, it is chilly. This passes VERY quickly. Then, once every contact is applied, each will then be activated in turn. Let your therapist know when you first start feeling the TENS stimulation. And when the intensity reaches a limit you don't want to exceed. The TENS therapy feels like ants rapidly biting you. The therapy lasts 10 to 15 minutes. Trust me - go a little bit beyond your comfort level. With multiple treatments, you will learn just how far to go. After a short while (definitely less than a minute), the "ants biting your skin" sensation diminishes such that it's no longer irritating. So, get the most out of this therapy. Turn it up and go beyond what you want (at the start) ▪︎ iBalance accepts payment by credit card, but ONLY by MasterCard or VISA. You can receive a printed receipt or one by E-Mail”

Location

Hours

Mon – Thu: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 3:30 PM
Sunday: Closed

At the clinic

Accessibility

Transit nearbyWheelchair accessibleStep-free entranceAccessible parkingAccessible seatingAccessible washroom

Parking

Free parkingFree parking lot

On site

Free Wi-FiWashroom on site

Payment

Credit cards acceptedDebit cards accepted

Reported to Google. Ring ahead to confirm.

What this clinic asks of you

Getting seen

Accepting new patients
Accepting new patients

Read from the clinic’s own words. Confirm when you book.