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Helix Physical Therapy & Massage

★ 4.9 (118 reviews)Ottawa, ON(613) 421-2311

Extended health plans direct billing✓ Accepting new patients
helixclinic.ca
Next openingTomorrow · 5:00 AM40 openings free Tomorrow
Typical price$130–$170half of 25 listed prices, on $100–$195
Care offered3 disciplines30 services · 7 practitioners
Last checked8 hr agoopenings, straight from the clinic’s booking calendar
7 notes from the clinic before you bookRead

🚗 Parking Notice : We have very limited parking on-site. We sincerely apologize for the inconvenience and recommend street parking nearby when possible (O’connor Street or MacLaren Street).

💳 Cancellation & Credit Card Policy: To secure your booking, a valid credit card must be saved securely on your profile. Your card will not be charged today and is strictly used to enforce our tiered cancellation policy if sufficient notice is not given:

More than 48 hours’ notice: No charge.

24 to 48 hours’ notice: 50% of the service fee.

Less than 24 hours’ notice (or No-Show): 100% of the service fee.

Please Note: Days the clinic is closed (Sundays and statutory holidays) do not count toward your notice window.

Standard Weeks: To cancel a Monday appointment without penalty, notice must be given by Thursday.

About the clinic

Helix Physical Therapy & Massage is a physiotherapy, massage therapy, and osteopathy clinic in Ottawa. The clinic offers shockwave therapy, prenatal and postnatal care, and cupping. Its catalogue lists 27 bookable treatments with a team of 7 practitioners, open six days a week. Free parking and transit within walking distance are available at the building. Their front desk submits claims to extended-health plans.

Services & prices

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.9118 reviews · Google

Maheen Ilyas · Google · 30 Jul 2026

“Before booking, I confirmed with the clinic three or four times that they offered direct billing through my insurance. Each time, I was assured that they did. When I arrived, I completed all of the intake forms and confirmed again with the receptionist that the appointment would be billed directly to my insurance. Once again, I was told yes. After the appointment, however, I was informed that the direct billing had not gone through and that I would have to pay out of pocket. If there was any uncertainty about my insurance coverage, this should have been verified before my treatment began, not after it was completed. To make matters worse, my appointment consisted of approximately 15 minutes of consultation and only about 20 minutes of actual massage, which was far shorter than I expected. I left feeling disappointed with both the service and the lack of transparency. I believe the clinic should have been upfront about the billing situation before providing treatment. I am requesting a refund because this experience did not meet the expectations that were set when I booked my appointment.”

Meg Peters · Google · 27 Jul 2026

“Alejandro was professional and knowledgeable. He took my sport seriously and gave me approachable and realistic plans to improve my physical discomfort and eventually plans to prevent further injury. I really appreciated how he understood how life sometimes gets in the way of healing. We worked together to come up with solutions that would fit with my busy schedule and lack of access to equipment.”

Sissi De Flaviis · Google · 19 Jun 2026

“Cannot recommend this place enough. I just had a massage with Natalia and it was a wonderful experience! She actively listened to my concerns, and went above and beyond to even explain some exercises I need to do post massage to strengthen my muscles and motion range. She also speaks Spanish so we were able to communicate in both languages.”

Brady Moore · Google · 11 Jun 2026

“I have been seeing Alejandro for glute and shoulder issues and have had incredible results. I've been to a few other physiotherapists but havent received this level of expertise. Alejandro is very efficient and knowledgeable and was able to diagnose my issues quickly and provide a recovery plan that fits my schedule and access to equipment. Highly recommend this location, they have kind staff, clean rooms, and a gym inside to practice exercises and stretches.”

Parvin Sedighi · Google · 7 Jun 2026

“While in Ottawa on a brief visit, I strained my neck and my hip and was experiencing significant pain and reduction in motion. I made an appointment with Natalia, who worked absolute magic on my back and neck and allowed me to fly home pain-free. The space is clean and professional, the front desk folks are kind and accommodating (and went out of their way to help with dealing with insurance), and I can't emphasize how much that one visit with Natalia helped make the rest of my trip enjoyable.”

Yooni Touch · Google · 27 May 2026

“I've received treatment from different therapists here and each experience has been great in different ways. When I needed a deeper massage, Natalia was an excellent fit for me. when I wanted something more relaxing, Megan was wonderful. I've also been seeing Alejandro for treatment, and very satisfied with how clearly he explained everything and how much progress I've been feeling. The location is also convenient. Since the clinic is downtown, it's easy to get here by bus or train. when driving, I've never had trouble finding stret parking because there's usually plenty available. Everyone is friendly, the clinic is always clean. and I like the atmosphere there. I would highly recommend this clinic to anyone looking for quality care.”

Karene · Google · 26 May 2026

“I saw Luca Dobsky for physiotherapy treatment for a very serious ankle sprain and had a very positive experience. He took the time to thoroughly assess my injury and clearly explain the diagnosis, which made me feel confident in the treatment plan. I really appreciated his approach, which focuses not just on pain relief but on restoring long-term mobility and helping you return to normal activity. The manual therapy and personalized exercises made a noticeable difference, and he was attentive and reassuring throughout. I also liked the clinic’s location and the private treatment rooms, which made me feel more comfortable sharing personal information during sessions. After just a few visits, my pain decreased significantly and my mobility improved. I would highly recommend Helix Clinic and Luca Dobsky for physiotherapy, and would return for future care.”

Giselle Warrington · Google · 22 May 2026

“I have been coming here for my monthly massages with Natalia. Great location to get too, lots of street parking available. Have never had an issue finding parking. Natalia is wonderful and very thorough when she is giving her massages. She has been my go to massage therapist for about 1.5 years now. All staff members are always very friendly and helpful. Nice atmosphere inside. Treatment rooms are much larger then most others I have been. Online booking system is easy to use, and text/email reminders sent the day before your appointment. If your looking for a place to go for a massage or any other services they offer, I highly recommend you give them a try.”

Yndira Jerez · Google · 4 May 2026

“I usually turn to massage whenever I have strong muscle pain because I’m not a fan of painkillers. This time I came in with severe pain in my neck, shoulders, and upper back to Helix Physical Therapy & Massage to see Natalia Gonzalez, who has helped me a lot in the past with massages and cupping. Trusting the great results I’ve had before, I also tried the Rapid NeuroFascial Reset (NFR) technique while doing movements, and it turned out to be an excellent recommendation to relieve the pain. It helped me get back to my workout routine without pain and without needing medication. Thank you, Natalia, for always continuing to improve your skills and offering outstanding therapeutic massage techniques, and for your excellent care and recommendations that went beyond my expectations.”

Patty Johnston · Google · 12 Dec 2025

“NATALIA Gonzalez is such a Great Massage Therapist. Great location. JASON the owner is Super Nice. Rooms are spacious. Thanks Natalia...”

Clinic details

Location

More in Ottawa

(613) 421-2311

Open today until 8:00 PM

Hours

Mon – Fri
7:00 AM – 8:00 PM
Saturday
7:00 AM – 4:00 PM
Sunday
Closed
Alert me about any opening here

Direct billing accepted

This clinic says they bill:

WSIBExtended health plans

At the clinic

Accessibility

Transit nearbyAccessible parking

Parking

Free street parkingPaid parking lotPaid street parkingFree parking

On site

Free Wi-FiWashroom on site

Payment

Credit cards acceptedDebit cards accepted

Reported to Google. Ring ahead to confirm.

What this clinic asks of you

Booking and fees

  • Advance notice to cancel2 days

    More than 48 hours' notice: No charge.

  • Credit card to book

    Your card will not be charged today and is strictly used to enforce our tiered cancellation policy if sufficient notice is not given:

  • No late-cancellation fee

    More than 48 hours' notice: No charge.

  • Fee for a missed appointment

    Less than 24 hours’ notice (or No-Show): 100% of the service fee.

Getting seen

  • Accepting new patients

    Accepting new patients

Read from the clinic’s own words. Confirm when you book.

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