Forward Care Medical Clinic - No walk ins

“Updated review 2025: I’ve updated my review from 2 stars to 5 stars as I’ve experienced immense improvement from the receptionist staff. The new team is caring and polite. I booked an appointment fairly far in advance as there wasn’t much availability. Upon reviewing my notes, I received a call from one of the receptionists that my issue should be addressed sooner and squeezed me in. I’m happy that front-end staff have turned things around in the last few years to match the incredible care of my doctor, Dr. Michelle Lin. Original review 2021: To echo a lot of the other reviews, my doctor, Dr. Michelle Lin is fantastic. She is personable, relaxed and is dedicated to finding more than 1 solution to a problem. The issue is with the front desk staff. They exude no compassion or desire to be serving patients. They never make eye contact and speak among themselves (which is totally fine), but on several occasions, they have would cut me off or taken a phone call while I was speaking mid-sentence. I'm not sure whether they feel like they're not valued enough to provide a basic level of customer service, but the level of care between the doctors and receptionists are not comparable.”