Crystal Vision & Better Hearing

★ 4.9 (218 reviews)Surrey, BC(604) 541-3937

cvoh.ca

This clinic takes new patients by phone

Crystal Vision & Better Hearing does not offer online booking to new patients — you contact them directly to arrange a first appointment.

Reviews

Ratings are collected by outside services and may be combined — Clinicly rates no one.
4.9218 reviews · Google
5 ★95%
4 ★3%
3 ★0%
2 ★0%
1 ★1%

Cassidy Edwards · Google · 27 Jun 2026

Super friendly, helpful, and professional! They have affordable prices and many different styles to chose from, both Bonnie and Amber are amazing and will help you find the perfect frame and get things done efficiently and professionally! I'd recommend this location to anyone looking for great customer service and affordable frames! 😊

Michelle Reid · Google · 29 May 2026

Crystal Vision in Semiahmoo Mall, South Surrey has been a 5 star experience for many years for me. All staff are professional, knowledgeable and very friendly. Brodie Alexander has been exceptional and I highly recommend you go see Brodie for all of your eyewear needs!

Helena Gao · Google · 17 May 2026

Last night I accidentally bent my glasses and I went to Crystal Vision for help today. The lady (the owner of the store I suppose) carefully fixed it with some efforts. She charged me nothing but wished me a good day. My high respect and sincere thanks to her🙏🌹

Lisa Dudzik · Google · 25 Apr 2026

I can't say enough about the customer service at this location. I know that there are less expensive options available but when it comes to the quality of the professional advice and warranty on their eyewear. It is priceless... as just 2x examples; I had my routine annual eye check - well it had actually been a couple of years... Dr. Coe notice a slight retina tear and within 48hrs I was having laser surgery at the eye clinic to repair the tear... As another, the frame on my reading glasses broke. I brought them in to be replaced and they were covered by warranty - no cost and an immediate repair. So in my humble opinion, if you want to be serviced by folks who actually like what they do, are actually trained in fitting frames and are invested in the quality of your service ... then give Crystal Vision & Better Hearing a visit.

Chico Amore · Google · 15 Apr 2026

Ive dealt with Brody on multiple occassions over the last couple of years. I am always blown away by Brody's professionalism and knowledgeabilty in all areas of all things vision related .I am equally impressed by his customer service and people skills. He makes me feel valued and heard. I will be a loyal customer for life because of Brody not to mention Ambers mad management skills. Sincerely Steven Bell Cabezas

Semin Kassam · Google · 26 Mar 2026

every staff member goes out of their way to serve you wholeheartedly from the time you walk in to when you leave , you are treated with absolute respect and kindness.All staff are to be commended . i just happen to have Brodie more often and i have found him to be very helpful in locating frames and cut an affordable deal. I get all my eye needs met at this store. thanks you to Semiahmoo Crystal Vision !👏🏻👏🏻👏🏻👏🏻👏🏻

Elaine Wang · Google · 11 Mar 2026

This is a fantastic place for eyewear. Even though I didn't purchase my lenses or frames here, Bradie was incredibly friendly and helpful. I truly appreciate the time spent assisting me and will definitely be back to shop here in the future! Thank you so much!

Tony Weber · Google · 20 Feb 2026

After using a larger optometry chain store two years ago, I was very pleased with the quality, service and value of White Rock Crystal Vision. Excellent product, correctly made for my vision needs. Thank you. Highly recommend.

Ian Robertson · Google · 10 Feb 2026

Incredible service from Bonnie at Crystal Vision and Hearing this morning. My glasses had sort of disintegrated with one lens falling out completely. Just 5 minutes after walking in I was walking out wearing my re-assembled glasses with everything tightened up securely. I wanted to pay for Bonnie's time but she insisted they didn't charge for such a simple quick repair. It seems that excellent customer service hasn't died off completely after all. Thank you Crystal.

Jessie Collins · Google · 29 Oct 2025

Came in last Saturday in desperate need of glasses! Amber and Taylor made my day with their amazing customer service! 3 days later, my glasses arrived and look great! Ladies, thank you. ❤️

Clinic details

(604) 541-3937

Open today until 6:00 PM

Hours

Mon – Sat
10:00 AM – 6:00 PM
Sunday
12:00 PM – 5:00 PM

Direct billing — not published

This clinic’s billing notice doesn’t name anyone it bills directly.

At the clinic

Accessibility

Step-free entranceAccessible parking

Payment

Credit cards acceptedDebit cards accepted

Reported to Google. Ring ahead to confirm.