Brandon Chaytor · Google · 23 Jun 2026
“Absolutely fantastic service and selection of eye-ware. The associates at Cowan totally took care of me 10/10 !”
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.6126 reviews · Google
5 ★72%
4 ★3%
3 ★3%
2 ★0%
1 ★21%
Lucas · Google · 27 May 2026
“Mathew was very helpful. Service was prompt. All my needs and concerns were addressed within 15 minutes”
Mary McGrath · Facebook · 19 Apr 2026
“I want to take a moment to sincerely thank Cathy at the Topsail Road location for the outstanding service I recently received. Cathy made the experience smooth, professional, and genuinely enjoyable. I especially appreciate the time and care she took in helping me select the perfect frames. Her expertise and attention to detail gave me confidence that I’ve made the right choice. It’s clear that she takes pride in what she does, and it truly shows. Thank you Cathy! See you again! 🥰”Read moreShow less
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Nicole Hammond · Google · 26 Aug 2025
“I wanted a one stop shop and I’m extremely happy I picked Cowan’s Elizabeth Avenue for our first experience. Outstanding, professional, helpful, knowledgeable, friendly with a personal touch. My daughter went in for her first ever eye exam and we had zero expectations. We were welcomed in with the most friendly staff! We checked in, we were on time and so was the office, very punctual and thural with their eye exams.🤓We walked a few steps from the office and into the walls of glasses! Where do you start? We were greeted by Jennifer! Friendly, helpful, professional, knowledgeable, and patient. I believe we tried on every pair on the wall until we found the perfect purple pair! 1 week later we were back to try contacts with Jennifer, with her tips and tricks and patients my daughter is now a successful contact wearer! To my surprise my daughter’s glasses were also ready for pickup! So she did the final touches, made sure they were the perfect fit. Because of the fast turn around my daughter will get the chance to be well adjusted to her glasses before school starts! Thank you, Thank You, Thank you!”Read moreShow less
Lucianna MacIsaac · Google · 3 Jun 2024
“I felt conflicted about writing this review about a small business, but after the way I was treated for simply asking for my PD measurement to be taken I want to give other locals a warning. In late April/Early May, I paid for an eye examination at the adjacent in-building clinic, St. John's Optometry( Which is an excellent clinic itself) and thought I'd go ahead and order my new prescription at the attached storefront. At the end of my exam, I asked the Optometrist who saw me if I could get a copy of my Pupillary Distance attached to my general prescription in case I ever wanted to order frames or lenses online and was told that while she didn't measure it, the staff out front could happily do so. So I proceeded to the Cowan's side of the clinic and after speaking with their sales team about the available options in-house, I asked if I could get a PD measurement done and think over my options. To my surprise, the salesperson I spoke with turned angry and annoyed and blurted out: "I didn't go to retail optometry school for two years just so you could order yours online!" in what, until that point, seemed like a normal interaction. Taken back, I asked if there was a specific policy about this and brought up that I had just finished an appointment at their clinic and was told that this was an easy thing to do and that I would be willing to pay a fee; I have friends in other parts of Canada that have done this but it was not the case. As a consumer, you would hope that the salesperson in question would try to highlight their product's value by telling you about what makes theirs great and why buying local provides customers with better overall satisfaction but this was not my case. Instead, I was antagonized and belittled in their store for asking a question that any reasonable customer would ask. The experience felt anticompetitive and monopolistic and I let them know how I felt, but they didn't care. I don't know many folks who have hundreds of dollars for a single pair, but that isn't me. So instead of buying what would have totaled $500.00 for a basic set of glasses from Cowan's Optical, which was my plan, I went online. With my insurance deductible, I paid a total of $97.00 CAD for THREE PAIRS of great eyeglasses, multiple clip-ons, cases, and a repair kit. I like small businesses because you get to know folks, but I'll be blunt. I'm never buying from Cowan's or any franchise store again. TLDR; Cowan's sales staff's treatment of me set the bar so low that I took a chance and got my glasses online at Zenni and it turns out I'm better off and happier for it.”Read moreShow less
Michelle Bonnell-Murphy · Facebook · 30 Oct 2023
“I highly recommend Cowan's Optical! Their customer service at Topsail Road location is second to none. Their staff are very friendly, professional and highly skilled. This is definitely my go to place. Huge shout out to Cathy. I'm so thankful and grateful for your expertise and advice, you were able to select for me exactly what I was looking for, thank you! You are very kind and knowledgeable. You certainly went above and beyond! I also can't forget Dale, thank you for working on my lenses, making them just right and getting my glasses to me so quickly! Thanks! Great service!”Read moreShow less
Lacey Young · Google · 8 Oct 2022
“Wasn’t a welcoming environment. Felt more like I was burdening them with my business. Glasses took standard 2 weeks which is fine. Received my glasses which need to be adjusted as they do not sit properly on my face, only to be told I’d have to wait a week. Not impressed with the service! *update* requested my daughter’s prescription as well as her PD. I was told I would be called back as I called as soon as they open on Friday morning only for nobody to call me back.”Read moreShow less
Tonia Bishop · Facebook · 23 Sept 2022
“My 8 year old daughter was having trouble seeing the board at school. I called the CBS location and got her in fairly quickly. Dr. Kielly was very helpful and answered any questions we had. We then picked out two pairs of glasses with the help of Mike Drake who was very professional and knew what he was doing. She had her glasses in no time with the help of Mike. Would highly recommend going here. Process was easy from checking in, getting the eye exam and picking out her glasses. Very pleased. Thanks Mike for going above and beyond!”Read moreShow less
Patricia Kirby · Facebook · 20 Jun 2022
“It took months to get my glasses replaced (they were under warranty). When I finally got them, they didn’t have thin lenses I’d had in the original pair. I requested a copy of my prescription to be emailed to me weeks ago and they just keep saying, “Yeah, we’ll get to it.” Still no prescription. Cowan’s was happy to take the thousands of dollars my family and I have spent there over the years. When it comes to customer service that won’t make them money it’s a different story. We won’t be back.”Read moreShow less
Brenda Mullins · Facebook · 3 May 2022