MM R · Google · 29 Jul 2026
Complete Balance Neuro Acupuncture and Rehab
★ 4.9 (219 reviews)North York, ON(416) 901-2873
Extended health plans direct billing✓ Accepting new patients
Next openingNot checked yetwe have not read this clinic’s calendar
Care offeredAcupuncture1 practitioner
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.9219 reviews · Google
Reddf Vgu · Google · 26 Jul 2026
“This place has fake reviews. Esther did cupping on me and she put the cups at the front near my heart which stopped my breathing and blood flow. I was about to pass out and she left me unattended to go to another patient . I had to call my phone to call the front desk . These incompetent people don’t even know how to take care of patients and do cupping properly . Cupping is only done on the back I also came here for acupuncture and they told me to keep the needles in my head overnight, which is unheard of. I’ve had acupuncture done before and nobody told me to keep needles in my head overnight . In the morning when I took out the needles a lot of blood came out, and there was bruising on my head, this is absolutely ridiculous and unsafe, these people should be reported. AVOID THIS PLACE ITS A SCAM. Ofcourse she’s going to reply being defensive so this is my response : I know my review triggered you because I said the truth, but you should apologize for your tone because when I spoke to you in person, you were extremely defensive. None of our staff is been trained to respond to these inquiries and clearly uses AI to draft emails since they don’t even speak English. Rather than attempting to discredit my experience, you should acknowledge the inappropriate tone you used. First, I did not book an appointment for cupping. My appointment was for acupuncture only. You decided to perform cupping at the last minute without properly explaining the procedure or obtaining meaningful informed consent. You placed the cups on the front of my chest, which I later learned is highly unusual. I have since spoken with multiple people experienced in cupping, including practitioners, who advised that placing cups on the front of the chest, particularly near the heart, is not standard practice. It was also your responsibility to ensure my safety after leaving the room. There was NO bell in the room. Instead, I was left alone with cups on my chest while you attended what you described as an emergency. During that time, I experienced difficulty breathing and could not see properly. I had to crawl to my phone to call the clinic because no one checked on me. You did not come to my room until after I made that phone call, and I have proof of the timing. Don’t lie to me with your pathetic excuses. Every acupuncture clinic I have attended has either had someone nearby or monitored patients appropriately. Leaving a patient unattended under these circumstances created a significant safety risk. In my view, this is a matter that can be reported to the appropriate regulatory authorities. You also failed to remove the cups within an appropriate timeframe. By the time you returned, I was already in distress. My experience is documented, and I do not accept your version of events. You have also claimed that chest cupping is an appropriate treatment for cervical dystonia and muscle spasms. I have conducted extensive research and consulted other clinics that provide acupuncture and cupping. None supported the use of chest cupping for cervical dystonia, and I have not found credible evidence demonstrating that it is an effective treatment for this condition. If you maintain otherwise, then provide peer-reviewed evidence supporting your claims. I have also spoken with other clinics, and I was informed that patients have raised similar concerns about being left alone with cups on while waiting for assistance. Whether or not you agree with those concerns, they mirror my own experience. As for the voicemail, I know I left one. Whether you can locate it is irrelevant. I also informed your clinic that I had already found another provider and have no intention of returning. My review reflects my personal experience at your clinic. I stand by it, and I reject your attempts to dismiss or misrepresent what happened during my appointment. Give me a refund for all my services. None of this helps with dystonia nor do you have any knowledge of it.”Read moreShow less
Sorna · Google · 17 Jul 2026
“I recently booked a massage and acupuncture appointment at Complete Balance and I absolutely love it here! From the moment you walk in, the atmosphere is calm and welcoming, exactly what you need when you're coming in to heal and recharge. The staff are not only warm and friendly but clearly very knowledgeable about what they do. You can tell they genuinely care about your wellbeing. I'll definitely be coming back and would highly recommend Complete Balance to anyone looking for a place that truly nurtures your mind and body.”Read moreShow less
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Negin Ansari · Google · 14 Jul 2026
“I had a very positive experience at Complete Balance. I received acupuncture treatment from Joey to help with my sleep, and it was an amazing experience. The treatments helped me feel much more relaxed and significantly improved the quality of my sleep. The clinic is also very clean, welcoming, and well organized. I highly recommend Complete Balance to anyone looking for professional and effective care.”Read moreShow less
Rebecca Choi · Google · 28 Apr 2026
“If I could give more than five stars to Complete Balance, I would! So thankful to everyone in this team. I originally was seeking help for sensitivity to temperature and gut issues but with the team's holistic approach, I was able to feel a lot better in more areas of my health and well-being than just these areas. Drs. Joey and Jeena are exceptional in helping me with their knowledge and practices in traditional chinese medicine and naturopathy. And when I hurt my back, one session with Anita sped up my healing process so much. She was so thorough with her treatment on my back as well as multiple other areas we identified were causing me pain. I'd always thought that my health issues would remain the same for the rest of my life but I'm so thankful that I visited Complete Balance because within just a few months of being treated by them, I truly have never felt healthier and I have a greater understanding of how I can take better care of myself. The team especially targets finding out and solving the root causes of health issues for the long term benefit which I appreciate so much. I also greatly appreciate how the team is always very patient and friendly when explaining the treatments and answering all my questions. I've told so many of my family members and friends to please visit Complete Balance. Thank you so much as well to Meng-Yi and Kasey at the front desk who welcome every patient with such warm energy and friendliness. Every conversation about booking appointments or sorting out my insurance is so seamless and positive. I truly wish every healthcare team everywhere could be like Complete Balance! Thank you so much!”Read moreShow less
Laura Templin · Google · 28 Apr 2026
“I can't say enough about Esther and her team at Complete Balance. All practitioners have been exemplary in their assessment, treatment and follow-on recommendations, and they collaborate as a team so each compliments the other and there is a holistic perspective. Much needed for successful outcomes. Thank you All and specific mention to Anthony (massage), Chiraag (physiotherapy), Sean (acupuncture) and Martin (chiropractor). Chiraag is a perfect example of the team approach - very thorough in his assessment, ensuring he covered every aspect of upper and lower body issues, encouraging and uplifting during the treatments and an excellent day2day regimen that is producing results!”Read moreShow less
Nandaraye · Google · 28 Apr 2026
“Complete Balance has helped me improve my health and manage my many complex conditions. I originally came to Complete Balance looking for help to treat my disc herniation that left me struggling to walk and move. But I also was interested in looking at other options for treating and managing my rare autoimmune condition. With the guidance of Esther, she and her team helped build a recovery plan that could strengthen my back and improve my overall health. From doing acupuncture, TCM treatments, naturopathy, massage and physio, I truly see a positive impact on my health. Thank you Esther, Jeena, Joey, Anita, Chiraag, and Anthony for helping me improve my health. And thank you to the front desk team for supporting all my bookings and invoicing. Complete Balance is very special to me, because they genuinely care about your wellbeing and maintaining your overall health. They look at the whole picture, rather than focusing on one problem. As someone who has seen countless doctors of my various medical conditions, it is rare to find doctors that take a holistic approach to health care. However, the team at Complete Balance embodies holistic health care, and I am so grateful to have them in my life.”Read moreShow less
TJ M · Google · 17 Mar 2026
“This review is a long time coming. I’ve been a patient of Complete Balance since 2019 for concussion management. I’ve seen Esther and Shawn for acupuncture, and Melody for psychotherapy. All practitioners are kind, empathetic and make me feel seen. They really take a holistic approach to pain management which is greatly appreciated when Western medicine has failed me. I’ve since moved out of North York but have no problem recommending this clinic to friends in the area. 10/10 would recommend trying out acupuncture or therapy here.”Read moreShow less
Daniel Bae · Google · 6 Feb 2026
“I had the opportunity to receive treatment from Esther, and I was truly impressed. She is extremely knowledgeable and skilled at identifying the root causes of my health issues. With extensive experience in helping people with various conditions, she treats each patient with genuine care and dedication. Not only have I personally experienced noticeable improvements, but I’ve also witnessed and heard from many other clients who have felt significant relief and healing.”Read moreShow less
Fumiko Pyo · Google · 22 Oct 2025