M K · Google · 23 Jun 2026
burgundystar
★ 4.2 (103 reviews)Burnaby, BC
Typical price$113.75–$155half of 10 listed prices, on $55–$400
Care offered2 disciplines12 services
Booking happens on the clinic’s site
Clinicly can’t see live times for burgundystar — their scheduling system isn’t one we connect to. Prices and the team below are current; the appointment itself is booked on their site.
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.2103 reviews · MassageBook and Google
Carla Moretti · Google · 25 May 2026
“I did not want to make a review, but I felt the need to speak up. Hopefully the company does something about this. I have went there multiple times to purchase shoes and I am usually helped by this kind, I believe Filipino girl, named Ellie? Ella? I can’t fully remember her name because I haven’t been there for quite some time. However, during the times that I have visited, there was also another worker, I think is her manager, Karen? Or Carmen? Again, I don’t remember the names. All I know is that she’s South East Asian, I believe Indian? Anyways, the first occurrence that I would like to talk about was a little while ago. Earlier this year, I came in during the morning to purchase some shoes for myself. It was the filipino lady that helped me and she was nothing but a sweetheart. I have nothing bad to say about this lady, if anything, I give her 5 stars. She has always been so helpful during the times I would come to their store, and have helped me out many times prior to this specific day. Anyways, during this timeframe, it was quite busy and the entire store was somewhat packed. She was all alone at the front, yet she managed to assist everyone, answering all their questions, and also consistently check in on every individual in the room, including myself, despite there being too many people for one person to handle. One of the shoes that I requested was in their “second storage room” and was told that a manager was going to bring it out for me shortly. I initially thought that her manager was already in this supposed second storage room, but to my surprise, she was in their back room the entire time! It was clear that she was also on the phone with someone, which I don’t believe was for work because she seemed to be speaking in another language (her native language i’m guessing), and she seemed to be in an argument. I used to work in retail during my early years, and multiple customer service positions, and I immediately felt incredibly bad for the filipino girl, because just by the way the “manager” was towards her, she was already passive aggressive. She seemed so bothered being asked to get my shoes and just bothered to even be asked to do something, period. It took awhile for her to come back, around 5-8 minutes?, but when she came out and brought me my shoes, she was still on a call/FaceTime with this person, didn’t even bother to look and/or talk to me, nor the other customers. She just dropped my shoes down where I was sitting, and left the other lady all alone on the floor again, and proceeded to stay in the back. To put this into perspective, I was in the store for around 10 minutes before I asked for a size, waited for 8 minutes for my shoes that the manager was grabbing, and stayed another 15-20 minutes trying to make a decision, then checked out. So a total of around, 40-45 minutes. All throughout this timeframe, the manager only ACTUALLY came out once to grab my shoes from their second storage room, and would sometimes step out and hang around at this corner, near their check out systems, when the other lady (the filipino girl), would need to grab something for another customer. Again, even during this time, the manager was STILL ON HER PHONE and was ACTIVELY ARGUING with the person on the other line of the call. You can hear her! Even while she was at the back. I think she was even crying at some point. I truly felt bad for the girl helping me out. Because you can tell that she was a bit stressed out trying to help everyone and doing all the transactions. What bothered me more is the manager’s attitude towards the filipino lady, and her lack of presence and assistance. I didn’t like how she stayed in the back, nor her being on her phone the entire time, and also how she was treating me and her co-worker (the filipino lady helping me out). If she only came out and helped out, it would have been a much faster process for everyone. My point here is that, if you’re at work, please make sure you can separate your work life and personal life, and don’t take your frustrations out on anyone else.”Read moreShow less
Melissa Faraguna · Google · 18 Mar 2026
“Here’s why I love this shoe store: 1)They have a one year return policy (yes you read that right, 1 year!) irregardless if they on on sale or regular price. 2)I have always received fantastic and friendly customer service. I was there sometime in March 2026 to try on shoes, and I was so impressed that I asked for the names of the two women who helped me, so a big thank you to Elle and Manila which I found out were their names. 3)While paying at the till I was told that I had an instant coupon for $15 and there was no catch (no additional amount to spend etc. and I could also use it right away) so I got a pack of white ruffle socks for myself which was a fun bonus to my new comfy loafers. 4)They have a good selection of shoes and it’s free to get them sent to your house if they are not available in store P.S. I would not have taken the time to write this review if not for the excellent customer service of Elle and Manilla, so please management thank them and show them you reward excellence!”Read moreShow less
All 10 reviews →Show fewer
Terry Wong · Google · 13 Sept 2025
“Great store with a wide selection of footwear styles, but the most recent experience put me off, and I wanted to leave immediately. Upon entering the store, there were about five salespeople standing in a semi-circle formation, chatting and waiting for customers to arrive. This left a poor impression upon entering the store, as it made me feel uncertain about entering the store, yet it felt like they were desperate for a sale. As I entered the store, there was no greeting by them, and it wasn't until I started browsing the selection of new arrivals that each girl took their turn to continuously approach me offering help. This left an air of desperation and made the shopping experience unenjoyable, hence I left within 3 minutes of arriving to the store. I will bring my business online or elsewhere.”Read moreShow less
Andrea Hrn · Google · 8 Aug 2025
“I was there last week to purchase shoes. The customer service from a Filipino lady was phenomenal; however, while I was trying different sizes, there were two employee who stood directly in front of me with their backs turned on me and were talking about me… I did buy the shoes but there is no reason to be judgy to customers, that was absolutely tasteless for two sales clerks… the two employees were: one white lady and an Indian lady…”Read moreShow less
Matthew · Google · 30 Jun 2025
“Purchased shoes online. Didn’t receive a delivery notification and they left it in my build lobby. By the time I realized they were delivered they were stolen. Customer support was unhelpful. Will never purchase shoes from LB again.”
Brendon Vining · Google · 19 Oct 2024
“We purchased some UGGs from Little Burgundy and within a few weeks the shoe was torn from putting them on. Unfortunately my daughter threw away the receipt. I reached out to Little Burgundy and they said even with a receipt there was nothing they could do as this was not a manufacturers defect. I beg to differ. They said you could reach out to UGG directly but without a receipt they wouldn't do anything. I asked if we could get a duplicate receipt from their records and they said no. Buyer beware! I told them that due to this I wouldn't shop with them anymore and she really didn't seem to care. Very disappointed!”Read moreShow less
Jules Liu · Google · 16 Oct 2024
“I wanted to try different sizes and asked the sales if she could get size 6 for me. She went into the store storage. Then several minutes later she went to the counter and started talking to other customers. I asked other sales as well and each went to the storage and I got the size 6 after ages. Looked like they were always busy with small talking to each other and they never communicate with customers. If size 6 wasn’t in stock, just tell the truth and save both of us some time. I wasn’t eager to buy those shoes and I could go somewhere else but the attitudes of the sales in this store have big problems. Thank you for saving my money. 🤪”Read moreShow less
Alina Biedilo · Google · 17 Sept 2024
“We didn’t receive receipt. When I asked manager,she said receipt will be sent on email. But we have not received yet. Purchase was Sept 11, total amount 88.45. And also we asked about discount $10 for new members, she said she was not sure but scanned our member card. And put on box with shoes gel. She didn’t say if it’s free or not. At first I thought it was a gift, but since the discount $10 was no longer on my membership card, I guess she “sell” us gel. But I don’t ask her to sell me gel. So now, without receipt I don’t now if this shoes was with discount and she “sell” us gel, because I guess price for this gel around $10 or shoes was without discount and gel was like a gift.”Read moreShow less
Adelaide Choi · Google · 8 Jan 2023
