Matt Falle · Google · 4 Aug 2026
“Incredibly friendly staff and professional chiropractic therapy from Dr. Norman. I cannot recommend this place enough if you're dealing with any back, muscle or joint soreness.”
Back in Balance Chiropractic & Massage
★ 4.8 (253 reviews)Ottawa, ON(613) 288-2225
✓ Accepting new patients
Reviews
Ratings are collected by outside services and may be combined — Clinicly rates no one.4.8253 reviews · Google
Melissa Johnston · Google · 23 Apr 2026
“Joel is incredible! Had such a wonderful and relaxed reflexology massage for late pregnancy”
Gary Walsh · Google · 3 Mar 2026
“Although I usually follow maintenance protocol very closely for my lower back issues, things can happen that are unexpected. Once again Dr. Kelly Norman has come to the rescue, and I am already on the mend after one of the worst outages that I have ever experienced. This comes on the heels of a series of treatments by Osteopath Practitioner Safaa Soliman for a sports injury. The extraordinary level of expertise, professionalism, communication and friendliness at this clinic is unmatched in the city.”Read moreShow less
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Daniel Anderson · Google · 4 Feb 2026
“The team is so amazing and they do amazing chiropractic and amazing massages and good work and I'm really proud to be going to them”
Myka Myka · Google · 2 Dec 2025
“I've been a client of BiB for almost 20 years. Dr. Norman is a phenomenal chiropractor. Massage with Connor and physio with Pooja has been very helpful. 3 weeks ago I started cold laser therapy with Safaa (osteopath). This therapy has been a game changer for 2 lingering and very painful trigger fingers. The therapy has reduce my pain by 90% and my fingers are slowly getting motion back. The laser, combined with additional osteo work, has made a huge difference in my quality of life. Safaa is a wonderful therapist, and a lovely person. Our conversations during treatment are so enjoyable that I look forward to my appointments for more than the treatment. Thank you BiB for quality therapists and health care.”Read moreShow less
Rebecca Baker · Google · 12 Feb 2025
“I’ve had the most amazing experience at Back in Balance. During my pregnancy I struggled with severe pelvic pain that made everyday tasks difficult. I was referred by my doctor and despite being hesitant (having never had chiropractic work done before, let alone while 7 months pregnant) I decided to give it a try and it was totally worth it! Dr. Norman is so good. She listened to my concerns and did a very thorough assessment before tailoring a treatment plan specifically for me. She’s incredibly knowledgeable and treatment was gentle yet effective. I felt relief after about two weeks of treatment, and continued on an upward trajectory until the birth. I had tried numerous other approaches to managing the pain, and this was by far the most effective. Additionally the clinic itself is lovely. The staff is friendly professional and caring. I highly recommend this clinic, especially to any expecting mom dealing with pelvic discomfort, it truly made all the difference for me!”Read moreShow less
K M · Google · 20 Jan 2025
“I can’t say enough good things about Connor Elliott! Hands down, the best massage therapist I’ve ever had. Ever. Been seeing him for a few years now and cannot believe I didn't write this sooner. Not only does he always remember my problem areas, but he somehow knows exactly what my body needs every time – he definitely has a sixth sense for muscle tension. I’m convinced he's secretly magic. Honestly, when I win the lottery, I’m hiring him as my personal massage therapist, and I’ll have him on speed dial for life. If you’re looking for a therapist who combines skill, attention, and pure relaxation, look no further. Highly recommend! ⭐⭐⭐⭐⭐ Kayla”Read moreShow less
Amanda Remotto · Google · 10 Jan 2025
“The chiropractic vestibular treatment has changed my life. I used to get extremely motion sickness with every car ride where i wasnt the driver, let alone if I sat on the back seat. I followed the treatment plan that Dr Friedman recommended for me after the initial assessment and started feeling the benefits after the first few sessions. By the end of the predetermined sessions I felt brave enough to sit on the back seat of a car going on switch backs of a mountain road, I felt slightly dizzy for a few seconds but it quickly went away and i did not feel sick to my stomach, which was unbelievable. I am so grateful and will continue the treatments as a “maintenance” . Bring on the boat and dock this summer !”Read moreShow less
Hiral Aswin · Google · 24 Sept 2024
“I was suffering from sciatica since January, I saw different physiotherapist & Osteopath with little to no relief. My condition got so worse that I could not sit, stand, lay down, walk without a limp. I was maxing out on the amount of Tylenol and Advil I could take in a day just to get 2-3 hours of pain free sleep. My friends recommended Dr Norman and suggested I try chiropractic care. I was skeptical at first but decided to it a go, and I was so very happy to be proven wrong. Back in Balance is nothing like I imagined; it's beautiful & calming. The front desk staff gave me a tour of the place and made me feel very welcome. I had my initial assessment done by Dr. Friedman who was very professional and through. My treatment plan was set for 3-4 months by Doctor Norman, I was explained about the movements to watch out for and to avoid. In less than three visits I no longer needed over-the-counter pain meds. Doctor Norman is just simply said "AMAZING" !!! She has this fabulous energy that's infectious, I am not going to lie I have found myself hopping like a child leaving the treatment room on many occasions 😊 I am thrilled to say I no longer have the limp and have recovered. Some other amazing things happened while my sciatica was being treated; I noticed my swimming has improved a lot, especially breathing . My sinuses have cleared and my need to take allergy pills has drastically reduced . Lastly, I noticed I am eating healthy without actually putting in a conscious effort, it came very naturally. Thank You Dr Norman & Team 😊”Read moreShow less
Kelly · Google · 23 Feb 2023