Accès Pharma

“Went over to Walmart today and actually met the owner of the pharmacy, Davide, along with Gina and another lady whose name I didn’t catch. I was truly impressed with their professionalism, helpfulness, and efficiency. I was a customer of another pharmacy whose customer service is actually terrible. My doctor had sent my previous pharmacy a prescription on Friday at around 1 pm. On Monday I had not heard back from them so I called the doctor’s office to make sure that they had actually sent the prescription. So the receptionist checked their computer and sure enough it had been sent and received around 1:15. So I called the pharmacy and after a few minutes of being on hold I got a voicemail to leave a message and that they were going to get back to me. Never heard from them so I went to the pharmacy this morning (Tuesday) and enquired about my prescription. The young lady checked their computer files and finally said, “oh yes we received it on Friday but have not had a chance to look at it yet”. I find it totally unacceptable that it takes so long to even look at a prescription, never mind filling it and also not even having the decency to return my call. So I was so impressed by Davide’s and Gina’s professionalism after enquiring about transferring my file that I asked to have my file and that of my wife moved over to them. It took only a few minutes to provide them with our info and they said that they would take care of the transfers. Great people, great service so glad that I changed.”