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Avis

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4.91 370 avis · Google

R WANG · Google · 20 juill. 2026

I had a poor experience here and wanted to share it for others to consider. I had previously ordered two pairs of glasses from this location. Recently, for personal reasons, I needed to obtain my pupillary distance (PD) measurement and have the prescription of my old glasses checked—a process that is very quick and takes less than ten minutes. However, the staff here refused to assist me, stating that doing so would violate the policy and that they could only provide this service if I were to order new glasses from them again. This sounded quite unreasonable to me, because I was able to have both things done at another large optical store shortly afterward. I'm also a returning customer there, and they only charged a small fee for the PD measurement—they even checked my old lenses for free, and never mentioned any policy violation. I find it hard to believe that a major chain like that would be unaware of such regulations. I'm not sure whether other LensCrafters locations handle post‑sales service the same way, nor do I understand what rule would be broken by spending a few minutes measuring old lenses. To me, this is a simple courtesy that shouldn't be made into a big issue. I hope they can be more flexible in addressing their customers' needs.

Yviou ADPN farm Pierre Thimoleon · Google · 24 juin 2026

recently had my eye exam at Fairview LensCrafters and bought both my prescription glasses and sunglasses there. I was helped by Jessica, and the service was amazing from start to finish. She was friendly, patient, and very knowledgeable, taking the time to explain everything clearly and help me choose the right frames. I felt really well taken care of, and the whole experience was smooth and stress-free. I’m very happy with my new glasses and sunglasses and truly appreciate the excellent customer service Jessica provided

Carolyn Eastmond · Google · 24 juin 2026

Maria was incredibly helpful in guiding me to the perfect frames. She quickly understood exactly what I was looking for and found a style that fit my face beautifully. Her customer service was fast, efficient, and genuinely pleasant. I used to shop around for my eyewear, but after this fantastic experience, I plan on being a repeat customer—not just for myself, but for my entire family.

Mary · Google · 12 juin 2026

I was going on vacation and I lost one of the screws on the hinges of my glasses. I came to LensCrafters and Ms Pascale the sweetest lady fixed my glasses right away. She was kind and Her service was impeccable. I tried another pair of glasses while I was there and I will go back after my vacation to do my exam and buy them, because excellent customer service is rare today. I will surely want to deal with her. Thank you again Ms Pascale!

Adib Nachabé · Google · 24 mai 2026

Amazing experience at LensCrafters Fairview! Laura was an outstanding sales representative — very knowledgeable, patient, and genuinely helpful. She went out of her way, took the time to explain the different options and helped me find exactly what I needed. Molham was honestly one of the best eye care professionals I’ve dealt with. Very experienced, courteous, and professional, but also extremely calm, attentive, and easy to talk to. He really took his time, answered all my questions clearly, and made the whole experience feel comfortable and reassuring. You can tell he truly cares about his patients and takes pride in his work. Jessica for sure is doing a great job managing the store because the whole team was welcoming, organized, and professional. Overall, I got amazing service, a great deal, and a high-quality experience from beginning to end. I definitely recommend this location!

jody stein · Google · 12 mai 2026

I had almost given up on my Ray-Ban sunglasses because they were so badly damaged that I thought I would have to throw them away. Karen at LensCrafters Pointe Claire completely fixed them and made them look great again. I’m so appreciative of her help, skill, and attention to detail. She was professional, kind, and clearly knew exactly what she was doing. Thanks to Karen, I can keep enjoying my favorite sunglasses. Excellent customer service—thank you, Karen!

Peter Tsikinis · Google · 11 mai 2026

I'd like to comment on the associate (Niloufar) and other staff who helped me. I have been to many opticians in my lifetime, and this experience was among the best. The associate was knowledgeable and took the time to help me find the perfect frame for me as well as the perfect lenses. She answered all of my questions promptly and she was very professional. It reminded me of a time when customer service was important. I will definitely recommend this location to all of my friends and family. I was extremely satisfied. Keep up the good work.

Mahsa Mirbirjandian · Google · 4 avr. 2026

I had a great experience at LensCrafters! The staff were very professional, kind, and genuinely helpful. They gave useful advice without being pushy and let me take my time trying different frames without rushing. They’re also very flexible and focused on what you actually want. I ended up getting two pairs of glasses and felt confident in my choices. A special thank you to Niloufar and the two opticians, they were amazing. They took the time to explain everything clearly, and one of the opticians even adjusted my sunglasses even though I didn’t buy them there. Plus, both pairs were ready within a week, which was impressive. Highly recommend!

Lapetite Parfaite · Google · 19 mars 2026

Visited the LensCrafters at Fairview Mall and had a wonderful experience. Jessica, the store manager, helped me personally. She was incredibly patient and took the time to help me choose the right frames, even while she was very busy assisting other customers. She was kind, attentive, and very considerate throughout the whole process. I truly appreciated the service and will definitely recommend!

Samara Gontovnick · Google · 10 mars 2026

Niloufar gave the most exceptional customer service I’ve ever had. As someone who’s always worked with the public, I must say she went above and beyond to meet my needs. She was patient, kind and considerate. She showed me glasses that suited my face and budget. She made me feel like a top priority. I will most definitely be recommending her and will be back to see her in the future. Thank you for everything Niloufar you truly made my day!

Détails de la clinique

(514) 426-3622

Opens today at 10:00 AM

Horaires

Mon – Wed
10:00 AM – 7:00 PM
Thu – Fri
10:00 AM – 9:00 PM
Saturday
10:00 AM – 7:00 PM
Sunday
11:00 AM – 6:00 PM

Facturation directe acceptée

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Régimes de soins de santé complémentaires

À la clinique

Accessibilité

Entrée sans marchesStationnement accessible

Paiement

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