Regi F · Google · 22 mai 2026
Avis
Les notes sont recueillies par des services externes et peuvent être combinées — Clinicly n’évalue personne.
Stephanie Piper · Google · 28 avr. 2026
“I wasn’t very happy with the haircut I had. I emailed them to let them know. The owner was very gracious and saw me today. She was very knowledgeable about curly hair. She cut my hair and was so attentive to make sure that I liked it. I don’t like it … I love it! I was so satisfied that I booked an appointment for highlights. This is what I call great customer service.”Lire la suiteRéduire
Victoria Alexander · Google · 3 avr. 2026
“I have been a loyal customer at Kalypso Spa for several years, which makes it very disappointing to write this review. Earlier in March, I visited for a pedicure and a gel overlay manicure, and unfortunately the experience was far below expectations. The new setup for esthetics services is confusing and poorly communicated. I initially walked into what is now a bakery and hair salon, only to find out that esthetics must be accessed from an outside entrance with little to no signage. Once I found the correct entrance, there was no one to greet me or provide direction. I removed my boots and coat and went upstairs, where again there was no staff present. I waited about ten minutes before anyone acknowledged me. The service itself was also disappointing. My gel manicure, which cost over $100 CAD, was poorly done. My nails were uneven and bumpy, and the gel application was not done properly. After my visit, I contacted the spa to share my concerns. I was initially offered a refund and told the owner would follow up with me the following week, as I was traveling. Two weeks went by with no communication. I eventually received an email apologizing and offering a complimentary service. I responded promptly the next day. A week later, I finally heard back asking for my availability. I provided specific days, including Thursday and Friday of that same week, to make it easy to schedule. Once again, I received no response. At this point, it has been four weeks since my service, with multiple gaps in communication and no resolution. This back and forth, with repeated delays and lack of follow through, feels very frustrating and disingenuous. It gives the impression that the responses were simply to appear responsive rather than to genuinely resolve the issue. Four weeks is more than enough time to address a customer concern, and this experience does not reflect a business that prioritizes client care or accountability. The lack of follow up and overall customer service is very disappointing. Over the years, I have noticed a decline in the experience. I have also seen other clients being offered coffee or water, which I have never been offered. Small details like that matter and contribute to how valued a customer feels. It is truly unfortunate to see how much this spa has changed.”Lire la suiteRéduire
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Gurleen Johal · Google · 18 mars 2026
“Absolutely amazing experience! Highly recommend this place. The staff are incredibly kind, welcoming, and professional. The owner is truly amazing—so talented and genuinely cares about clients. I felt so comfortable the entire time. Definitely my go-to place from now on ⭐️”Lire la suiteRéduire
Chrystal McTurk · Google · 26 févr. 2026
“Had a back facial done with Sairah and it was divine. I was so relaxed by the end and my back looks a lot brighter now. The spa is clean and the ambiance is very relaxing.”
shannon broos · Google · 7 févr. 2026
“I used to have amazing experiences until the turn over in staff was too much. The massage therapists change very frequently. It takes at least 2 appointments until you feel comfortable with someone new. This spa can't seem to hold onto staff. The last appointment I had,was with someone new again and delayed by 30 minutes. They have a bakery now in the spa,the door for the massages are on the exterior of the building.You dont know this until you walk into the spa reception area who then refer you to go back outside and open the door on the side of the building. This is unprofessional. No one greets you when you come in. I sat and waited 15 minutes until i was greeted with Do you have an appointment?when i gave them my information and confirmed i had an appointment i was advised the masseuse would be notified. Another 15 minutes passed and I got fed up and left. I went back to the spas main entrance and advised this was not acceptable and was told the process is that the masseuse will come get you to which I replied my appointment was 30.minuyes ago, this has never happened and is unprofessional and unacceptable. The receptionist then said I agree and they have had issues using the pos system on that side. She said she would let the owners know. I wont go back. I had a great run and now its time to find another masseuse. UGH....”Lire la suiteRéduire
Alyssa Tatulescu · Google · 9 déc. 2025
“I went to get a blowout and honestly I was nervous because I have curly hair and I feel like I never get the results I want, Maddy was amazing and she knew how to work with curly hair and gave me exactly what I imagined great service definitely recommend to book with Maddy if you have curly hair or any hair type! I’ll definitely be back and I would trust her for a haircut and colouring as well”Lire la suiteRéduire
miyuki · Google · 19 nov. 2025
“I am extremely satisfied with the haircut I received from Denise! Her technique is truly excellent. I greatly appreciate the meticulous attention she paid to every detail. The staff at Kalypso were also incredibly friendly, and the whole salon was just overflowing with a happy, welcoming atmosphere.I also want to thank the entire Kalypso team for their kindness. The atmosphere in the shop was simply joyful.”Lire la suiteRéduire
Kacey Hrynkiw · Google · 16 avr. 2024
“A lovely upscale space, with a cozy vibe. An attentive receptionist, a small coffee counter for your espresso needs. A couch & lounge waiting area. So many well chosen products on display, including some high quality clothing. Treatment selections range from relaxation to luxury. Easy to find & ample parking. Highly recommend.”Lire la suiteRéduire
deepti sharma · Google · 27 janv. 2024